Field Service Engineer, Level 3

🔥 14 hours ago

🌵 Arizona, Oregon, +1 more states – Remote

🌵 Arizona – Remote 🌲 Oregon – Remote 🤠 Texas – Remote

💵 $83.4k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Onto Innovation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

🏭 Manufacturing

Semiconductors • Manufacturing • Technology

Onto Innovation is a leading provider of metrology, defect inspection, lithography, and smart manufacturing software solutions. The company focuses on semiconductor manufacturers to help them accelerate product and process development, improve yield, and reduce costs. Onto Innovation offers technologies for incoming bare wafer inspection, final packaging, and everything in between, addressing challenges in logic, foundry, memory, RF/MEMS, image sensors, advanced packaging, LED/power, probe testing, and flat panel display manufacturing. Through innovation, Onto Innovation enables customers to be first-to-market with premium products by solving the most pressing process challenges and enhancing product reliability.

📋 Description

• Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools • Diagnose and resolve complex hardware and software issues independently or with engineering teams • Manage escalations and critical customer situations • Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking • Prepare detailed Field Service Reports documenting tool performance, issue resolution, and installation updates • Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development • Support beta programs at customer sites and engineering centers • Provide technical phone support • Participate in on-call rotations as required • Serve as the primary technical contact for customers and ensure exceptional service and satisfaction

🎯 Requirements

• Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field; alternatively, an Associate degree or technical certification with 5+ years of relevant semiconductor field service experience • Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments • Working knowledge of semiconductor process and/or metrology inspection equipment • Strong mechanical and electrical aptitude; electronics experience preferred • Familiarity with semiconductor safety, ergonomics, and yield requirements • Basic software troubleshooting skills • Exceptional problem-solving and analytical abilities • Strong written and verbal communication skills; customer-focused mindset • Collaborative team player with the ability to work independently under pressure • Excellent time and project management skills; adaptability in dynamic environments • High attention to detail in documentation and diagnostics • Ability to travel up to 75% domestically and internationally • Must meet visa and site access requirements • Comfortable working in cleanroom environments, including gowning and use of breathing apparatus • Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems • For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

🏖️ Benefits

• Health coverage • Dental coverage • Vision coverage • Life insurance • Disability insurance • PTO • 401(k) with employer match • Employee Stock Purchase Program (ESPP) • Wellness initiatives • Advanced training • Mentorship • Opportunities to deepen expertise • Cutting-edge tools • Annual bonus opportunities • Potential long-term incentives tied to company and individual success

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