Senior Director of Operations

Job not on LinkedIn

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🏄 California, Oregon – Remote

🏄 California – Remote 🌲 Oregon – Remote

💵 $167.3k - $250.9k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Onto Innovation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

🏭 Manufacturing

Semiconductors • Manufacturing • Technology

Onto Innovation is a leading provider of metrology, defect inspection, lithography, and smart manufacturing software solutions. The company focuses on semiconductor manufacturers to help them accelerate product and process development, improve yield, and reduce costs. Onto Innovation offers technologies for incoming bare wafer inspection, final packaging, and everything in between, addressing challenges in logic, foundry, memory, RF/MEMS, image sensors, advanced packaging, LED/power, probe testing, and flat panel display manufacturing. Through innovation, Onto Innovation enables customers to be first-to-market with premium products by solving the most pressing process challenges and enhancing product reliability.

📋 Description

• Develop and execute the Service Operations strategy aligned with company, business, and customer priorities • Establish the operating model, processes, governance, and performance expectations for consistent and scalable service execution • Translate business forecasts, installed-base growth, product roadmaps, and customer requirements into service capacity and operational plans • Anticipate operational risks and emerging service requirements and establish organizational readiness plans • Drive alignment and accountability across service organizations, regions, and cross-functional partners • Define, monitor, and continuously improve key service performance indicators • Ensure accurate, timely, actionable service-performance reporting and use operational data to identify trends, risks, and improvement opportunities • Establish service operating standards and service-hygiene metrics and partner with field leadership on process compliance, disciplined execution, and data quality • Drive corrective actions and sustained improvements when performance falls below expectations • Establish governance to sustain improvements and measure business impact • Lead organizational change associated with new processes, technologies, operating models, and business requirements • Oversee equipment installation and startup activities to achieve or exceed performance targets • Partner with Field Service, Engineering, Product, and customer-facing organizations to improve installation effectiveness and reduce delivery-to-acceptance cycle time • Establish improvement plans for recurring installation, qualification, and acceptance issues • Incorporate installation and field-performance lessons learned into service processes, training, and product improvements • Develop workforce and headcount strategies aligned with demand, installed-base requirements, productivity expectations, and growth • Optimize labor deployment, utilization, coverage, and cost while maintaining service levels and organizational capability • Manage operating budgets and service investments • Partner with Finance and business leadership on forecasting, workforce planning, productivity initiatives, and financial performance • Deliver quarterly and annual financial and operational objectives

🎯 Requirements

• Bachelor’s degree in Engineering, Business, Operations Management, or a related field, or equivalent combination of education and relevant experience • Significant progressive leadership experience in service operations, field service, operations, engineering, or a related function within the semiconductor equipment, semiconductor manufacturing, advanced manufacturing, or other complex capital-equipment industry • Demonstrated experience leading managers and large, geographically distributed technical/service organizations • Demonstrated success managing complex service operations using operational and financial KPIs • Experience with workforce and capacity planning, resource utilization, budgeting, and cost management • Proven ability to lead large-scale operational improvement or business transformation initiatives • Strong experience managing complex customer issues and working across technical and commercial organizations • Demonstrated ability to influence and align senior leaders across functional and organizational boundaries • Strong analytical, business, financial, and problem-solving capabilities • Excellent executive communication and stakeholder-management skills • Experience supporting semiconductor capital equipment in high-volume manufacturing environments • Experience with Lean, Six Sigma, or other structured continuous-improvement methodologies • Experience with service analytics, digital service capabilities, automation, and data-driven performance management • For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

🏖️ Benefits

• Health coverage • Dental coverage • Vision coverage • Life insurance • Disability insurance • PTO • 401(k) with employer match • Employee Stock Purchase Program (ESPP) • Wellness initiatives • Cutting-edge tools • Annual bonus opportunities • Potential long-term incentives tied to company and individual success • Collaborative, inclusive culture