Business Integration Testing Senior Advisor, Dental Operations

Job not on LinkedIn

🔥 3 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $98k - $163.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Establish comprehensive user acceptance testing and business integration testing strategies, including scope, objectives, methodologies, timelines, resources, and acceptance criteria • Translate business requirements into end-to-end testing scenarios and test cases • Lead complex UAT, integration, regression, release, and operational readiness testing across internal systems, vendor solutions, and external partner platforms • Provide strategic direction to testing resources and oversee accurate test execution • Lead test-effort estimation, workload prioritization, contingency planning, and impact analysis • Plan and coordinate test-data requirements and setup activities • Evaluate testing outcomes and provide recommendations on solution quality and operational readiness • Define automation strategy and prioritize opportunities to automate rate, benefit, and repeatable testing activities • Lead the design, development, implementation, execution, maintenance, and enhancement of automated UAT scripts and tools • Validate automated testing results, investigate exceptions, and manage issue resolution • Lead annual testing and quality validation for Individual Dental renewal communications • Coordinate renewal communications testing across business, technology, operations, and print-vendor partners • Conduct onsite audits at print-vendor locations before mailing • Establish and oversee defect-management practices, including documentation, severity assessment, prioritization, resolution, retesting, and closure • Analyze defects and testing results for root causes, dependencies, systemic issues, and business or customer impacts • Identify testing risks and develop mitigation or contingency plans • Provide executive-ready reporting on testing progress, defect trends, and resolution status • Provide testing leadership for annual Go-to-Market and Open Enrollment readiness activities • Assess testing completion, unresolved defects, dependencies, and implementation risks to support readiness decisions • Serve as a senior subject-matter expert and trusted advisor to business leaders, Product Owners, technology teams, vendors, and cross-functional partners • Develop testing strategies, standard operating procedures, process documentation, testing artifacts, and communications • Coach and guide testing resources on methodology, automation, defect management, documentation, and stakeholder communication • Promote scalable testing practices that improve operational effectiveness, solution quality, and customer experience

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • Eight or more years of experience in healthcare operations, business integration testing, user acceptance testing, quality assurance, technology delivery, or a related discipline preferred • Significant experience developing and leading UAT strategies for complex, cross-functional business initiatives • Experience with Individual and Family Plans, Individual Dental, annual Go-to-Market, Open Enrollment, or renewal-related activities strongly preferred • Demonstrated experience identifying testing automation opportunities and leading the design, development, implementation, and execution of automated testing solutions • Experience with automated testing tools, scripting, data validation, and testing across multiple systems or external partner platforms preferred • Strong knowledge of UAT, integration, regression, release, end-to-end, and automated testing practices • Demonstrated experience leading testing resources and coordinating activities across business, technology, vendor, and offshore or distributed teams • Experience developing test strategies, test plans, test scenarios, test cases, test data, effort estimates, and contingency plans • Strong knowledge of defect management, root-cause analysis, risk assessment, impact analysis, and corrective-action validation • Experience testing and validating customer communications or other high-volume, customer-facing materials preferred • Demonstrated ability to manage multiple complex initiatives, establish priorities, and deliver results against critical business timelines • Strong analytical capabilities, sound judgment, and ability to translate complex testing findings into clear business recommendations • Strong written and verbal communication skills, including communicating risks, findings, and recommendations to leadership and cross-functional stakeholders • Proficiency with testing and work-management tools such as Jira, Rally, Application Lifecycle Management, Quality Center, or comparable platforms preferred • Knowledge of automation technologies and programming or scripting languages such as Selenium, Java, Python, XML, SQL, or comparable technologies preferred • If working at home occasionally or permanently, internet connection must be through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence