Manager, Revenue & Billing Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

👻 Ghost score 11%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Oversee billing operations, accounts receivable, and revenue recognition • Supervise, mentor, and develop the Billing Analyst team • Serve as escalation point for complex billing inquiries, disputes, and operational challenges • Foster accountability, collaboration, and continuous improvement in billing and AR • Oversee the full billing cycle and ensure timely, accurate, contract-compliant invoicing • Monitor and reconcile billing data and resolve discrepancies with the Billing Specialist • Implement quality controls to minimize errors and improve efficiency • Document billing requirements for new clients, products, and services with cross-functional partners • Manage accounts receivable, including aging reports, collections, and cash application • Set and enforce AR policies for credit, collections, and escalation • Collaborate with Sales and Client Success to resolve payment issues • Provide reporting and analysis of AR metrics, cash flow, and collection performance • Ensure revenue recognition aligns with accounting standards and company policies • Support Finance with month-end close, reconciliations, and reporting • Analyze billing, AR, and revenue trends to identify risks, variances, and optimization opportunities • Use AI-assisted analysis to identify patterns, anomalies, and optimization opportunities • Evaluate and implement AI solutions for process automation, control enhancement, and operational efficiency • Support audits and compliance by preparing necessary documentation • Drive process improvements, automation, and system enhancements for scalability • Establish and monitor KPIs for billing accuracy, collections, timeliness, and revenue realization • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field • CPA or MBA a plus • 5+ years of progressive experience in billing, accounts receivable, or revenue management • At least 2 years in a supervisory or management role • Strong knowledge of billing systems, AR management, revenue recognition principles, and GAAP compliance • Experience managing invoicing and collections for complex contracts, including subscription, usage-based, or service-based models • Excellent analytical, problem-solving, and communication skills • Strong attention to detail and ability to understand process optimization and scalability • Proficiency in accounting and billing software such as NetSuite, QuickBooks, or equivalent • Proficiency with Excel/Google Sheets • Comfortable using AI tools such as ChatGPT and Claude for data analysis, documentation, and problem-solving • Data literacy and ability to evaluate AI-generated insights • Openness to AI-assisted automation within billing and AR workflows • Preference for candidates able to work core business hours aligned with Central Time (CT) • Ability and willingness to work core business hours aligned with Central Time (CT) • Required to answer whether visa sponsorship is needed now or in the future

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Autonomy, Competence and Belonging company values • Fully remote work arrangement

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