Manager, Training – Enablement

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own the Patient Services training framework end-to-end, including philosophy, curriculum standards, delivery model, and measured outcomes • Design and own the train-the-trainer model across international BPO partners • Build quality and reinforcement mechanisms to verify training retention and application • Design training for auditory, visual, and written-word learners and international learner populations • Own training logistics, timelines, ramp curricula, and documentation for client launches and program changes • Build a surge-response onboarding playbook for rapid agent ramp-up • Manage and develop the training team • Partner with Workforce Management on training capacity planning and measurement • Collaborate with Clinical and Medical Operations, Clinical Education, Programs, Implementation, and Customer Success • Report on training outcomes including first contact resolution, CSAT, average handle time, and ramp velocity • Safeguard HIPAA/PHI and clinical-documentation standards in training content and delivery • Perform other duties as assigned

🎯 Requirements

• 4+ years in training, enablement, or L&D • 2+ years of people management experience, ideally leading a training or enablement function • Demonstrated adult-learning and instructional-design expertise • Experience training international learner populations and designing for different learning styles and cultural contexts • Proven curriculum design and delivery for front-line/agent populations, including train-the-trainer models • Ability to tie training to measurable outcomes and build mechanisms that verify retention post-training • Experience building launch or go-live readiness processes, including training prerequisites, certification, and sign-off • Experience building a closed loop between quality assurance and training • Experience operating in complex, matrixed, or high-variability environments • Strong facilitator and communicator; organized and calm in a fast-changing environment • Understanding of HIPAA/PHI handling and clinical-documentation standards • Experience working with offshore BPO teams (preferred) • Healthcare, telehealth, or telemedicine background (preferred) • Hands-on experience with an LMS (Litmos preferred) and knowledge-base tooling (Confluence) (preferred) • Familiarity with contact-center and EHR systems, including Healthie, Zoho Desk, and Amazon Connect (preferred) • Experience standing up training for new client or program launches in a high-growth environment (preferred)

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Flat organizational structure • Encouragement to bring ideas to the table and make things happen • Autonomy, Competence and Belonging-focused work environment