Senior Engineering Manager – Forward Deployed Engineering

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 11%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own client outcomes across the portfolio, including deployment health, impact, trade-offs, and go-live dates • Allocate capacity and assign new clients with clear ownership and prioritization decisions • Lead FDE pods through their technical architects • Migrate existing clients onto the Partner API in cohorts with implementation, platform engineering, and client teams • Own coordination with platform teams on capability gaps and stalled reviews • Ensure every go-live exits hypercare with documented, signed-off handoff • Hire and develop FDEs and Deployment Strategists, including coaching, performance conversations, leveling, promotions, and reviews • Own the agent roster, including adoption, measurement, deployment responsibilities, and human approval of outputs • Protect platform discipline by requiring additive or explicitly superseding changes • Partner with go-to-market teams before commitments and create dated plans from prioritized client needs • Write and scale the deployment playbook • Report into Engineering and collaborate daily with platform, implementation, customer success, and sales

🎯 Requirements

• 8+ years in software engineering • 3+ years managing engineers, including hiring, performance, leveling, promotions, and team growth • Experience leading teams delivering in customers’ environments • Experience running a migration or re-platforming program with customers • Experience allocating a team against more demand than supply • Deep technical knowledge of integrations, including APIs, authentication, webhooks vs. polling, idempotency, schema drift, and reconciliation • Experience building with AI agents, including human-in-the-loop design, evaluation, and handling confident errors • Security-first approach with sensitive data and compliance as a design input • Experience communicating “no” or timeline limitations to customers or sales while maintaining relationships • Impact beyond own team through tooling, practices, or platform changes • Preferred: healthcare or other regulated-domain experience; EHR, scheduling, pharmacy, or payments integrations; FHIR a plus • Preferred: experience managing managers, organizational change, or scaling an FDE, solutions engineering, or professional services function • Preferred: developer platform experience with SDKs, CLIs, API conventions, and tested documentation • Preferred: comfort in pre-sales technical conversations • BS in CS or Engineering, or equivalent experience

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance

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