Staff Forward Deployed Engineer

Job not on LinkedIn

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 10%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Embed with client engineering teams and build integrations in their codebases against OpenLoop's Partner API • Own client integration outcomes through go-live and the following weeks • Identify platform gaps, file them with representative endpoints, and document time-boxed workarounds when necessary • Design and ship backend and frontend systems enabling client development with AI in the loop • Build SDKs, reference implementations, CLIs, machine-readable documentation, and agentic API workflows • Design human review, pre-launch evaluations, and post-launch monitoring for AI solutions • Own the deployment agent roster, including readiness gates, conformance checks, seeding checkers, documentation freshness, gap filing, and communication drafts • Convert client-specific needs into reusable recipes, checks, manifests, impact analysis, API conventions, and roadmap evidence • Turn ambiguous or over-promised client requests into phased, defensible scopes • Prevent breaking changes to live clients through checks, manifests, compatibility windows, and proposal processes • Serve as the technical voice with client engineering leadership, platform teams, and sales • Mentor FDEs and deployment strategists and help develop the deployment playbook

🎯 Requirements

• 10+ years of software engineering experience, including significant time delivering directly for external customers or partners in their environments • Proven end-to-end ownership of complex, customer-facing technical deliveries • Strong integration engineering depth: API design and consumption, authentication, webhooks versus polling, idempotency, rate limits, pagination, schema drift, reconciliation, and cloud infrastructure • Daily experience building with AI agents, verifying their output, evaluating LLM-based systems, and identifying when to stop trusting them • Experience handling sensitive data with a security-first mindset • Excellent communication with technical and non-technical audiences • Demonstrated judgment about scope, including descoping, sequencing, or declining work • Evidence of leverage through SDKs, tooling, checks, reference implementations, or practices • Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience (preferred) • Preferred: healthcare or regulated-domain experience • Preferred: production experience shipping LLM-based or agentic systems • Preferred: developer-platform experience with SDKs, CLIs, API conventions, and tested documentation • Preferred: familiarity with EHR, scheduling, pharmacy, or payments integrations; FHIR is a plus • Preferred: experience with sales or solutions teams in pre-sales technical conversations

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Periodic travel to clients and team working sessions • Flexible client-facing work outside core collaboration hours when required