Appointment Scheduler

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📅 Appointment Setter

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• No salary listed.

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Open Road Auto Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🛒 Retail

👥 B2C

Automotive • Retail • B2C

Open Road Auto Group is the Tri-State's largest new and pre-owned vehicle retailer, specializing in top automotive brands for the New York-New Jersey metropolitan area. With over 40 years of experience, they aim to be the premier automobile retailer in the country, providing exceptional customer service and developing a motivated workforce. Open Road operates over twenty-five automotive facilities, including eighteen dealerships representing brands such as Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru, and Volkswagen. Their commitment to customer satisfaction and excellence has earned them the recognition of being the 15th largest automotive group in the nation by Automotive News.

📋 Description

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat • Schedule and confirm sales and service appointments • Follow up with customers regarding missed appointments, unsold opportunities, and service reminders • Build rapport and provide exceptional customer service with every interaction • Accurately document all customer communications in the dealership CRM • Coordinate with the sales and service teams to ensure a seamless customer experience • Meet daily, weekly, and monthly appointment and performance goals • Maintain a positive, professional, and customer-first attitude

🎯 Requirements

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required • Outstanding communication and interpersonal skills • Strong organizational and multitasking abilities • Comfortable using computers, CRM software, and Microsoft Office • Positive attitude with a desire to learn and succeed • Ability to work evenings and Saturdays as scheduled

🏖️ Benefits

• Competitive hourly pay plus performance bonuses • Comprehensive medical, dental, and vision benefits • Paid vacation and holidays • 401(k) with company match • Paid training and ongoing career development • Employee vehicle purchase program • Opportunities for advancement within one of the region's leading automotive groups • Professional, supportive, and team-oriented work environment

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