Cloud Services Project Coordinator

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OpenText

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $1G Post IPO debt on 2022-12

Enterprise • SaaS • B2B

OpenText is a Canadian enterprise software company that provides enterprise information management solutions and cloud-based services. It offers products for enterprise content management, document and records management, information governance, collaboration, and related IT/cloud operations, serving business customers with both on-premises and SaaS delivery models. The company's public materials emphasize enterprise-focused careers, cloud and IT operations, client success, and professional services.

📋 Description

• Coordinate the successful delivery of cloud, CAD, and PLM professional services, ensuring projects are scheduled, staffed, and executed efficiently to meet client expectations. • Serve as a primary point of contact for client, maintaining strong relationships through proactive communication, scheduling, contract reconciliation, contact management, and responsive client support. • Partner with clients and technical consultants to facilitate project engagements, support service adoption, and drive successful outcomes throughout the customer lifecycle. • Contribute to pre-sales activities by participating in customer discussions, gathering requirements, conducting research, and assisting with solution recommendations that align with client needs. • Support Help Desk operations by evaluating, prioritizing, and coordinating customer requests while ensuring inquiries are tracked and resolved through completion. • Collaborate with cross-functional teams including Sales, Professional Services, and Technical Support to deliver an exceptional client experience and ensure operational effectiveness. • Identify opportunities for process improvement, support team development initiatives, and contribute to the optimization of service delivery practices and internal workflows. • Stay current with emerging technologies and industry trends while supporting technical leadership in improving resource utilization and overall service performance.

🎯 Requirements

• Associate degree or equivalent combination of education and relevant professional experience. • 5+ years of experience supporting CAD, PLM, cloud, or engineering software solutions, preferably within an automotive or manufacturing environment. • Proven ability to coordinate professional services engagements, including project scheduling, resource planning, client communications, contract reconciliation, and service delivery support. • Experience serving as a primary client contact, providing exceptional customer service, managing stakeholder relationships, and ensuring successful project execution. • Ability to support pre-sales activities through client interviews, requirements gathering, research, and solution recommendation activities. • Experience coordinating technical support or help desk activities, including prioritizing requests, assigning work, tracking progress, and ensuring timely issue resolution. • Strong organizational, problem-solving, and multitasking skills with the ability to manage multiple projects and competing priorities in a fast-paced environment. • Excellent verbal and written communication skills, proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Project, and Visio), and a commitment to continuous improvement and ongoing technology learning.

🏖️ Benefits

• A thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. • Summary of benefits can be found on our Why Join Us page.