Lead Solutions Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $151k - $227k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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OpenText

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $1G Post IPO debt on 2022-12

Enterprise • SaaS • B2B

OpenText is a Canadian enterprise software company that provides enterprise information management solutions and cloud-based services. It offers products for enterprise content management, document and records management, information governance, collaboration, and related IT/cloud operations, serving business customers with both on-premises and SaaS delivery models. The company's public materials emphasize enterprise-focused careers, cloud and IT operations, client success, and professional services.

📋 Description

• Act as the primary technical advisor for enterprise accounts focused on ITSM and Discovery/CMDB initiatives • Lead discovery workshops to understand customers’ service management processes, visibility challenges, and operational objectives • Map OpenText SMAX and UCMDB capabilities to customer goals, highlighting automation, service correlation, and impact analysis • Deliver tailored demonstrations and proof-of-concepts showcasing integrated ITSM and Discovery workflows • Present value propositions to CxO and IT leadership audiences • Own the technical sales strategy from qualification to closure • Develop and present ROI/TCO business cases • Support RFP/RFI responses with detailed, competitive, technically sound proposals • Collaborate with account executives, product management, and services • Partner with Product Management, Presales, and Services for solution alignment • Share field insights, best practices, and success stories • Represent OpenText as a subject matter expert at industry events, webinars, and customer engagements

🎯 Requirements

• 7+ years in enterprise presales or solution consulting focused on ITSM and Discovery/CMDB • Proven experience building and demonstrating integrated service management and configuration management solutions • Strong understanding of IT operations, event management, and automation processes • Familiarity with ServiceNow, BMC, Dynatrace, Splunk, and SolarWinds • Solid understanding of ITIL, IT4IT, and SRE frameworks • Expertise in Incident, Change, Problem, Request, and Knowledge Management • Experience designing and implementing modern ITSM architectures with automation and self-service capabilities • Deep knowledge of UCMDB or equivalent platforms, including ServiceNow, BMC Helix, and Device42 • Ability to model dependencies, manage configuration data quality, and drive service impact visualization • Experience integrating CMDB with ITSM, event, and automation tools • Understanding of event correlation, anomaly detection, and root cause analysis • Familiarity with network discovery, topology visualization, and performance monitoring • Strong consultative, presentation, storytelling, problem-solving, and analytical skills • Ability to simplify complex concepts into clear business value narratives • Self-driven, collaborative, and strategic mindset with a passion for technology-led transformation

🏖️ Benefits

• Variable and commission compensation opportunities for eligible roles • Vacation entitlement • Paid time off • Comprehensive benefits package supporting physical, emotional, and financial wellbeing • Equal employment opportunity and inclusive workplace • Reasonable accommodation during the application or recruiting process