Director, Cell Therapy Case Management

Job not on LinkedIn

🕒 August 29

🇺🇸 United States – Remote

💵 $150k - $215k / year

⏰ Full Time

🔴 Lead

😶‍🌫️ Therapist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Orca

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

₿ Crypto

💸 Finance

Fintech • Crypto • Finance

Orca is a platform that facilitates trading and liquidity provision by leveraging the speed of Solana blockchain technology on the Ethereum network. It allows users to trade, manage portfolios, and connect their wallets on the Eclipse network. Designed to provide a seamless experience by combining Ethereum's ecosystem with Solana's rapid processing capabilities, Orca targets users interested in cryptocurrency trading and liquidity solutions.

📋 Description

• Lead the day-to-day operations of Orca Bio’s national case management function supporting TREGZI, a commercially available high-precision stem cell therapy • Oversee daily operations of the case management team, including patient journey monitoring, service level expectations, escalations, and real-time support to case managers and treatment centers • Create and manage staffing and scheduling models for order management/case management • Lead daily huddles, ensure timely internal communication, and reinforce best practices and SOP compliance • Foster a high-performance, service-oriented, supportive team culture and support team growth and development • Serve as case management liaison with field team leaders and partner cross-functionally on information distribution • Collaborate with Commercial and Technical Operations leadership to refine and scale the TREGZI customer service model • Refine case management SOPs, work instructions, and training materials • Contribute to user requirements for Orca Bio’s commercial ordering platform • Track and report key performance indicators, identify trends, and optimize the team • Partner with cross-functional stakeholders to resolve operational gaps and improve case handling efficiency

🎯 Requirements

• 12+ years of experience in patient case management, order coordination, transplant operations, or healthcare call center leadership, preferably in cell or gene therapy, oncology, or complex therapeutics in a commercial environment • 6+ years in a team lead capacity, with responsibility for scheduling, coaching, mentoring, and daily operations • Industry experienced required • Strong understanding of treatment center workflows, transplant coordination, apheresis, and chain-of-identity logistics • Excellent interpersonal skills with a service-first mindset and calm, solution-oriented approach to escalation management • Strong organizational and problem-solving skills with the ability to work under pressure in a launch-phase environment • Experience with call center structure, shift design, or customer service models is a plus

🏖️ Benefits

• Pre-IPO equity • Annual bonus • Medical benefits • Dental benefits • Vision benefits • PTO • 401(k) plan • Life coverage • Accidental death and disability coverage • Parental leave benefits • Subsidized daily lunches and snacks at on-site locations