Customer Success Associate

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsource Access Careers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

📣 Marketing

⚖️ Legal

📦 Logistics

Marketing • Legal • Logistics

<Outsource Access Careers> Outsource Access Careers is a fully managed outsourcing and virtual services firm that connects U. S. -based clients with remote virtual staff located primarily in the Philippines. The company recruits, vets, trains, and matches virtual assistants and specialists across functions such as social media, admin/executive support, accounting, sales, HR, graphic design, marketing, and legal support, and operates a remote-first model with structured benefits, training, and employee support programs. It emphasizes long-term career growth for remote workers, compliance with local employment benefits, and tailored client staffing solutions.

📋 Description

• Serve as the primary touchpoint for parents • Handle sensitive or frustrated interactions with patience and care • Respond to every inquiry in a timely, empathetic, and accurate manner • Troubleshoot login errors, account access problems, and billing inquiries using Zendesk and Jira • Diagnose root causes whenever possible • Explain technical app limitations and functionalities in clear, simple language • Escalate complex issues to internal teams such as Software Engineering • Keep customers informed about issue status • Create FAQ articles from recurring questions • Flag common bugs • Assist in beta testing • Collect issue reports and feedback to help improve the product

🎯 Requirements

• At least 1 year of customer support experience • Excellent written communication skills with perfect grammar • Strong problem-solving skills • Genuine passion for helping families thrive • Experience using tracking apps or tools that improve a child’s sleep or behavior is a bonus • Comfortable navigating multiple apps, social media, and internal portals simultaneously • Experience with ticketing software like Zendesk is highly preferred • Own reliable device (BYOD) • High-speed internet connection • Ready to work a consistent night shift schedule remotely

🏖️ Benefits

• Comprehensive HMO coverage with a top provider • Group Life Insurance • Paid leave credits • Government-mandated benefits • Performance incentives • Overtime Pay • Night Differential • 13th Month Pay