Director of Membership

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $108k - $118k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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PA Education Association

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1972

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

PA Education Association (PAEA) is the only national organization representing PA educational programs, providing professional development and resources tailored for PA educators, students, and program directors. Through advocacy, leadership development, and various assessment tools, PAEA aims to enhance the quality of education within the healthcare field, ensuring that graduates are knowledgeable and competent in their roles as Physician Assistants.

📋 Description

• Develop and execute membership strategies that strengthen member value, retention, growth, and long-term sustainability • Lead membership lifecycle operations, including administration, onboarding, dues renewal, and membership status processes • Collaborate with Digital Operations and internal teams to ensure Salesforce CRM, technology, data, and workflows support business and member needs • Evaluate and improve membership policies, processes, benefits, and the overall membership experience using trends, participation patterns, and feedback • Establish performance measures for retention, growth, and sustainability; report on progress, trends, risks, and opportunities • Lead the centralized member service function and ensure timely, accurate, consistent, member-centered support • Lead, coach, and develop staff responsible for membership administration, inquiries, service queues, and front-line support • Establish service standards, workflows, escalation practices, and support resources • Monitor member inquiries and service interactions to identify recurring questions, friction points, and improvement opportunities • Develop quantitative and qualitative member intelligence using membership data, participation data, service interactions, surveys, communities, and other listening channels • Drive dashboards, reporting, segmentation, and analyses of membership health, retention, participation, needs, and trends • Translate member intelligence into actionable insights for organizational leaders and teams • Represent membership perspectives in organizational planning, decision-making, and cross-functional initiatives • Lead, develop, and empower membership staff with clear priorities, expectations, success measures, and growth opportunities • Manage membership-related budgets, vendors, resources, and projects as appropriate • Report to the Chief Talent and Experience Officer • Travel periodically to assigned organizational events, including the annual staff retreat • Maintain confidentiality and protect personal information in accordance with PAEA policies and the Employee Handbook

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience • Seven or more years of experience in membership, association management, member/customer experience, business operations, or a related field • Experience leading membership or customer-facing operations, including membership administration, renewals, retention, or member service • Experience leading a team and functional area, including hiring and performance management • Experience with association management systems, CRM platforms, databases, or other enterprise technology systems • Ability to use data and qualitative insights to identify trends, develop recommendations, and inform strategy and decision-making • Experience designing or improving business processes, workflows, and service delivery • Ability to build relationships and lead work across functional and organizational boundaries • Strategic thinking, communication, project management, problem-solving, and organizational skills • Authorized to work in the United States • Resume and cover letter required • Salesforce experience preferred • Experience within a professional association, membership organization, nonprofit, or similarly complex organization preferred

🏖️ Benefits

• Health, life, and disability insurance • Paid time off and holidays • 403(b) retirement plan with an 8% employer contribution • Monthly wellness stipend • Professional development funding • Tuition assistance • Remote work with no in-office presence required