General Manager

Job not on LinkedIn

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🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Parexel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 1990-01

Consulting • Healthcare • Logistics

Parexel is one of the world's largest clinical research organizations (CROs), providing comprehensive services for the clinical development process from Phase I to IV. The company specializes in portfolio management, clinical trial management, regulatory strategy, market access, and lifecycle management for biopharmaceuticals. Parexel aims to speed life-changing medicines to market by leveraging its clinical, regulatory, and therapeutic expertise. With a global team of over 21,000 professionals, Parexel works to integrate patient insights and innovative trial designs to develop treatments across therapeutic areas such as oncology, neuroscience, rare diseases, and more. It focuses on delivering patient-centric and efficient clinical trials.

📋 Description

• Lead the overall strategy, performance, and growth of a significant FSP customer account. • Establish operational priorities and long-term account objectives aligned with customer needs and Parexel's business goals. • Build trusted relationships with senior customer stakeholders, including executive and C-suite leaders. • Lead governance meetings and executive business reviews to ensure alignment, transparency, and customer satisfaction. • Act as the primary customer contact following contract award and oversee successful transition from sales to delivery. • Maintain deep knowledge of customer pipelines, development programs, market dynamics, and strategic priorities. • Provide executive oversight across all functions delivering services within the FSP account. • Ensure projects and programs are delivered on time, within scope, and at the highest quality standards. • Drive resource planning, workforce allocation, and operational efficiency across the account. • Establish and monitor key performance indicators (KPIs) to measure delivery, quality, productivity, and customer satisfaction. • Lead continuous improvement initiatives that enhance efficiency, reduce risk, and strengthen delivery outcomes. • Own the financial performance of the account, including revenue goals, profitability and margin targets, budget planning, cost management, resource utilization, and financial forecasting. • Partner with program and functional leaders to identify and execute margin improvement opportunities. • Monitor account performance and provide strategic recommendations based on financial and operational data. • Ensure effective management of customer contracts and commercial commitments. • Lead, coach, and develop a team of senior leaders, managers, and functional experts. • Build a high-performing culture focused on quality, accountability, collaboration, and customer success. • Ensure effective succession planning and development of future leaders. • Drive performance management, career development, and employee engagement initiatives. • Partner with Learning & Development teams to identify and implement training strategies. • Recruit, retain, and develop top talent across the organization. • Identify opportunities to expand services and strengthen strategic partnerships within existing customer accounts. • Partner with Commercial Account Leads and Solution Consultants to develop and execute account growth strategies. • Lead repeat business opportunities and support proposal development, RFP responses, and bid defense meetings. • Represent Parexel in customer interactions, industry forums, conferences, and business development activities. • Provide subject matter expertise during sales pursuits and strategic account discussions. • Champion operational improvements, process optimization, and change management initiatives. • Contribute to corporate and departmental strategy development. • Promote best practices, compliance, and organizational effectiveness across the business. • Ensure adherence to regulatory requirements, internal policies, and industry standards.

🎯 Requirements

• Significant leadership experience within: • Clinical research organizations (CROs) • Pharmaceutical companies • Biotechnology companies • Functional service provider (FSP) environments • Other healthcare research organizations • Demonstrated success leading large, matrixed, and geographically dispersed teams. • Experience managing strategic customer relationships at senior and executive levels. • Strong financial acumen, including budgeting, forecasting, profitability management, and resource planning. • Proven experience driving operational performance across complex portfolios, programs, or business units. • Experience supporting business development activities, proposals, and client presentations. • Strong analytical, negotiation, influencing, and decision-making skills. • Excellent verbal, written, and presentation skills. • Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience. • Advanced degree (MBA, MS, PharmD, PhD, or equivalent) preferred.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events