Senior Customer Onboarding Specialist

🔥 17 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Partnerize

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

📣 Marketing

☁️ SaaS

🤝 B2B

Marketing • SaaS • B2B

Partnerize is a software company that provides a cloud-based partner and affiliate marketing platform. It helps brands and enterprises discover, manage, track, and optimize partnerships (affiliates, influencers, and strategic partners) through tracking, analytics, automation, and partner payment capabilities. Partnerize is sold as a SaaS product to marketing and commerce teams aiming to scale partner-driven customer acquisition and revenue.

📋 Description

• Schedule and conduct onboarding calls or meetings with new customers • Introduce customers to the onboarding process and guide them on how to get started • Answer customer questions during onboarding • Manage the non-technical onboarding process from initial contact through training and handover • Coordinate with customer success, technical onboarding, and other teams • Maintain internal Salesforce reports and highlight potential risks • Assist clients with migrating partners from another provider to Partnerize • Coordinate and action platform support tasks before launch, such as uploading creative assets and configuring commission rules • Conduct training sessions on the Partnerize Platform • Create internal and external documentation • Provide guidance and training to junior team members • Ensure the team meets agreed SLAs/KPIs • Support internal and customer-facing projects to improve onboarding • Support existing customers and provide training to new customers and internal teams

🎯 Requirements

• Client or customer support experience (minimum 2 years) • Project management experience • Excellent communication skills with the ability to translate technical information to a non-technical audience • Teamwork, strong work ethic and enthusiasm to learn • Strong attention to detail • Strong prioritisation and organisational skills • Strong interpersonal and soft skills • Comprehensive computer literacy • Problem-solving skills • Ability to present and lead meetings confidently • Proficient in using Excel / Google Sheets to manipulate data (E.g formulas) • Experience in conducting training sessions • Experience in digital marketing • Experience writing guides and training material • Team coordination experience

🏖️ Benefits

• Flexible Time Off Policy – Take the time you need • Enhanced Parental Leave: 16 weeks for birth parent, 8 weeks for non-birth parent at full pay after one year employment • Robust Company Sponsored Health & Welfare Benefits • 401k Plan – 4% employee match • Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Programs • Regular company events and activities • Competitive salary • Flexible work environment