Senior Payments Adoption Specialist

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PatientNow

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

PatientNow is a comprehensive software solution designed specifically for the aesthetics and wellness industry, including med spas, plastic surgery, dermatology, and weight loss practices. It offers an all-in-one platform that integrates electronic medical records (EMR), practice management, patient engagement tools, payments, and digital marketing services to streamline operations and enhance patient care. By utilizing AI and automated marketing strategies, PatientNow helps practices attract and retain patients while boosting efficiency and revenue. The platform also features tools for before and after photography, flexible financing options, and seamless integration with medical practice systems, making it a vital tool for modernizing and managing aesthetic practices effectively.

📋 Description

• Set up new PatientNow customers with payments accounts and help them begin processing payments after platform go-live • Grow total payment volume across the existing PatientNow customer base • Identify underused payment opportunities and expand adoption of PatientNow Payments • Analyze client payment trends and recommend strategies to improve transaction volume, payment mix, recurring payment usage, and operational efficiency • Review merchant statements to identify provider consolidation, reporting streamlining, and payment-routing opportunities • Communicate the long-term value of integrated payments, including improved reconciliation, operational savings, and stronger customer workflows • Use customer data, usage metrics, and account insights to identify high-potential expansion opportunities • Partner with Customer Success, Onboarding, and Support to activate and optimize customers’ payments solutions • Manage sales activity, account health, and pipeline details in Salesforce or a similar CRM • Meet or exceed goals for total payment volume, transaction growth, customer retention, and account expansion

🎯 Requirements

• 5+ years of B2B SaaS experience with a strong track record of meeting or exceeding sales targets • 2+ years of payments industry experience or strong working knowledge of payment processing • Experience selling into or expanding existing customer accounts • Strong understanding of payment processing workflows and metrics such as total payment volume, ARPU, churn, usage penetration, and transaction growth • Consultative sales skills to uncover customer needs and position payments as a strategic business solution • Strong analytical skills and comfort using client metrics to shape account growth strategies • Excellent communication and presentation skills, including the ability to demonstrate ROI from payment expansion • Experience using Salesforce or a similar CRM to manage activity, pipeline, and account details • Collaborative, proactive working style with the ability to coordinate across teams to drive customer outcomes • Persistence, adaptability, problem-solving, ethical conduct, continuous learning, and teamwork

🏖️ Benefits

• Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market • Collaborate with a talented, curious team that values experimentation, learning, and customer empathy • Empowered to lead with autonomy while supported by strong leadership and product discipline • Help modernize aesthetics software through innovative, AI-native technology