General Ledger Support Specialist

🔥 33 minutes ago

🇺🇸 United States – Remote

💵 $41.4k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Provide technical support by troubleshooting software and hardware issues using remote tools • Serve as the first point of contact for client and internal inquiries via cases, emails, and calls • Address issues related to Paylocity products and services while ensuring timely follow-up and resolution • Support clients with modifications involving Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and security requests • Document interactions throughout their life cycle and identify recurring issues or trends • Collaborate with internal teams to resolve complex issues and improve software performance • Share knowledge and support team learning across the organization • Use Excel, including VLOOKUP and Pivot Tables, to manage and analyze data • Communicate technical information clearly to technical and non-technical users • Represent the team in client interactions, events, and meetings • Switch effectively between multiple communication and tracking systems • Remain flexible to business needs, varying shifts, and project support • Build application expertise and help ensure quality and performance standards are met • Troubleshoot software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, network connectivity, spyware, and database-related problems • Set up and support standard features within web-based applications

🎯 Requirements

• 3+ years’ experience in a customer service role • Help desk/technical support experience preferred • Bachelor’s Degree required • Intermediate MS Office skills, especially Excel, including data import, Pivot Tables, and VLOOKUP • Strong oral and written communication • PC hardware/software experience including installation, maintenance, and training end users • Ability to learn new software and desire to continue learning • Ability to analyze data for high-level problem resolution • Technical aptitude to learn database tools such as SQL • Strong mathematical skills for report calculations, accruals, General Ledger, etc. • Experience with Lean Six Sigma a plus • Experience with journal entries and Accounts Payable preferred • Understanding of cost and labor allocations • SQL Basic Knowledge • Experience with General Ledger Concepts/Accounting/reconciling journal entries • Prior experience with payroll concepts required • Must be available five days per week during designated work hours

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Career development opportunities • Fully remote work from home or location of record within the U.S. • No in-office requirements

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume