Manager, Site Reliability Engineering – Paylo Platform

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PDI Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

PDI Technologies is a company that provides data-driven technology solutions to convenience-centric businesses. The company offers a range of services including logistics, consumer engagement, loyalty programs, cybersecurity solutions, and enterprise resource planning (ERP) and back office systems. PDI Technologies helps businesses in the convenience retail sector, petroleum wholesale industry, and consumer packaged goods market to optimize operations, increase profitability, secure data, and engage consumers. Their offerings also include insights and analytics to help businesses understand consumer behavior and market trends. With over 40 years of experience, PDI Technologies supports over 1,500 companies worldwide.

📋 Description

• Lead the SRE organization supporting Paylo, PDI Technologies’ payments, loyalty, and fuel-pricing product suite • Own reliability, infrastructure, and operational strategy for high-traffic customer- and partner-facing platforms • Directly manage and develop 3 SRE Managers/Leads overseeing approximately 20 engineers • Set the SRE vision, priorities, operating cadence, and reliability roadmap • Hire, coach, and develop managers and senior engineers; create career paths and succession plans • Foster a blameless, learning-oriented culture around incidents, on-call, and operational excellence • Partner with engineering directors, product managers, and business stakeholders • Participate in architecture and design reviews and troubleshoot complex production issues • Contribute to infrastructure-as-code, Kubernetes manifests/Helm charts, and CI/CD pipelines as needed • Set multi-cloud infrastructure standards across AWS and Azure and Kubernetes orchestration standards • Own GitOps continuous delivery adoption using Argo CD/Argo Workflows • Own the Terraform/OpenTofu Infrastructure-as-Code strategy • Own Jenkins CI/CD pipeline architecture, automation, reliability, and progressive delivery practices • Own the Datadog observability strategy, including metrics, tracing, dashboards, and alerting • Define and drive adoption of SLIs, SLOs, error budgets, and reliability KPIs • Own incident management, on-call structure, escalation paths, severity definitions, postmortems, and remediation follow-through • Drive root-cause analysis and reliability investments to reduce Sev1/Sev2 incidents • Ensure resilience, disaster recovery, and capacity planning for payment and transaction systems • Partner with Security and Compliance on PCI DSS awareness, audit readiness, and compliance requirements • Track and report cost, capacity, and operational KPIs to senior leadership

🎯 Requirements

• 8+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure/Platform Engineering • 4+ years in a people-leadership role • Proven experience managing managers and operating at the scale of approximately 20 total reports • Strong, hands-on expertise with AWS and Azure • Strong, hands-on expertise with Kubernetes and Helm • Strong, hands-on expertise with Argo CD/Argo Workflows • Strong, hands-on expertise with Infrastructure as Code using Terraform and OpenTofu, including module design and state management • Strong, hands-on expertise with Jenkins for CI/CD pipeline design, administration, and automation • Strong, hands-on expertise with Datadog or an equivalent enterprise observability platform, including monitoring, alerting, dashboards, APM, and tracing • Demonstrated experience driving incident management, on-call, and postmortem programs for high-traffic, customer-facing systems • Excellent communication and stakeholder-management skills • Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future • Preferred: experience supporting payments, fuel/retail, or loyalty platforms and PCI DSS or similar compliance obligations • Preferred: CKA/CKAD, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or HashiCorp Terraform Associate certifications • Preferred: experience with Kafka, SQS/SNS, PagerDuty, and multi-region/multi-AZ resilience patterns • Preferred: experience standardizing SRE and DevOps practices across multiple product lines or acquired teams

🏖️ Benefits

• Competitive salary • Market-competitive benefits • Quarterly perks program • Ample time off • Hybrid working arrangements where appropriate • Continuous learning • Professional certifications • Leadership development opportunities • Diversity and inclusion-focused culture

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