Customer Service Representative – Seasonal

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Support customers contacting the brand via email • Handle a wide variety of inquiry types and ensure customer satisfaction • Provide world-class, concierge-like customer service across interactions • Receive inbound email inquiries, verify required information, and resolve customer problems • Tailor solutions empathetically to provide the best customer experience • Meet and exceed quality and performance metrics • Maintain thorough knowledge of systems to research information and provide accurate responses • Learn and retain existing and new processes and procedures • Identify and share key insights from handling customer volume with leadership • Attend scheduled team meetings and additional training sessions

🎯 Requirements

• Above average written communication skills and proper grammar • Ability to understand and use customer-provided information to meet client needs • Ability to demonstrate empathy and understand customers’ emotional states • Courtesy, politeness, and confidence throughout customer interactions • Comfort resolving sensitive issues and diffusing escalated scenarios • Ability to adapt and thrive in a fast-paced, rapidly changing environment • Highly detail-oriented and solution-oriented critical thinking skills • Willingness to work weekends, holidays, and/or midday-to-evening schedules as needed

🏖️ Benefits

• Fully remote work-from-home model • Opportunities for growth • Positive, encouraging and performance-driven culture • Rewarding, long-term career opportunities