Advanced Specialist, Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Execute the digital delivery strategy for Pearson’s Higher Education division • Partner with fulfillment providers, institutional bookstores, and administrators to operate Inclusive Access and Equitable Access digital programs • Ensure successful implementation of digital programs and solutions that improve student access and success • Drive operational excellence, implementation, solution expertise, simplification, and change within assigned territories • Collaborate with Pearson sales, customer support, product, and technology teams • Build relationships with internal teams, assigned campuses, school administrators, bookstore managers, and fulfillment provider customer success teams • Serve as the primary post-sale liaison overseeing implementation and delivery of digital programs • Define operational and implementation needs and align migration strategies across accounts and teams • Ensure Pearson and partner contract terms are followed and escalate issues as needed • Research and validate use cases, operational solutions, and technology implementations • Document implementations in CRM records and project management tools • Develop and manage project timelines, track tasks, and address risks • Resolve bookstore operational issues and facilitate cross-functional solution alignment • Conduct post-mortems, identify root causes, and implement risk-mitigation solutions • Monitor and communicate program delivery health and team readiness • Identify operational improvements and optimize customer and user experience • Conduct regular business reviews and stakeholder check-ins • Monitor industry trends, market dynamics, and competitor activity • Develop new operational strategies and foster innovation • Lead and motivate a matrixed team without direct supervisory responsibility

🎯 Requirements

• A bachelor’s degree or equivalent experience • Proven experience in project management • Strong technical acumen • Excellent communication, leadership, and interpersonal skills • Ability to navigate complex relationships and drive cross-functional collaboration • Strong problem-solving skills • Focus on continuous improvement and innovation • Experience with educational technology solutions, including Inclusive Access and Equitable Access programs is a plus

🏖️ Benefits

• Flexible work environment • Work-life balance • Freedom to work from anywhere, anytime • Remote work arrangement • Home office setup support and work-at-home policies covering privacy of records, technology standards, and equipment standards • Reasonable accommodations for individuals with disabilities • Equal Opportunity Employer • E-Verify employer