Client Experience Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Assist clients via the chat/email support channel • Develop and maintain a deep understanding of product offerings to respond to incoming customer inquiries • Provide ongoing customer support through the help desk platform and help customers find solutions • Support development and updates of internal and external knowledge bases • Promote customer satisfaction and loyalty by understanding customer needs, delivering value, and exceeding expectations in support tickets • Learn, adopt, and establish processes and workflows for efficient support operations • Identify opportunities to enhance product and service features to improve customer experience • Support engineering ticket creation, review, and prioritization • Share user feedback with the Product function and help translate feedback into valuable features • Regularly participate in the customer support queue and use insights to enhance training programs

🎯 Requirements

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and ability to use resources available to learn quickly and autonomously • Experienced in thriving within dynamic work settings that demand adaptability and efficiency • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours • Highly Proficient in MS Excel • Exceptional written and verbal communication skills • Bachelor's degree with strong academic performance • Prefer 1-3 years of experience on a Support or CX Team • Prior startup and/or B2B SaaS technology organization experience • Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure • Able to communicate effectively across teams • Understanding and learning software must be a passion of yours • Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times • Be comfortable owning your own workload • Experience with Zendesk or similar customer support software • Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc) • Must be legally authorized to work in the US • Must be physically located in the US

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower