Technical Enterprise Incident Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $86k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Lead and coordinate incident bridge calls involving infrastructure, application, network, cloud, security, and vendor teams • Drive rapid service restoration while maintaining accurate timelines, communications, and executive updates • Prioritize incidents based on business impact and operational risk • Manage escalation procedures and engage leadership when required • Monitor SLA compliance and incident response metrics • Facilitate Post-Incident Reviews and ensure Root Cause Analysis documentation and corrective-action follow-through • Drive automation of incident detection, triage, and response workflows • Maintain structured stakeholder communications during major incidents • Validate runbooks, service dependency maps, and technical documentation • Use log aggregation and APM tools for troubleshooting and incident analysis • Work with application teams to resolve issues and implement root-cause remediations • Develop and enhance monitoring, alerting, and dashboarding capabilities • Analyze trends, KPIs, and operational metrics to identify reliability risks • Support resiliency strategies including redundancy, failover, capacity planning, and performance optimization • Use Datadog for monitoring, alert correlation, dashboards, incident investigation, and performance analysis • Participate in after-hours on-call incident management rotation • Develop and maintain incident management procedures, runbooks, and knowledge articles • Ensure accurate ticket documentation in ServiceNow • Drive continual service improvement aligned with ITIL and SRE best practices • Collaborate with cross-functional teams to improve communication, escalation paths, and workflows • Support audit, compliance, and operational reporting requirements

🎯 Requirements

• Must be a U.S. citizen • Ability to obtain and maintain the required Public Trust level clearance • Bachelor's Degree and 5 years of experience, or a High School diploma or equivalent and 9 years of experience • 5+ years of experience in Cloud Incident Management, Operations Engineering, NOC, SRE, Application or Production Support environments • Experience leading enterprise Major Incident response efforts in a 24x7 operational environment • Strong understanding of ITIL Incident and Problem Management processes • 3+ years of experience working with AWS cloud services • Experience with monitoring and observability platforms such as Datadog, Cloudcraft, or similar • Experience using ServiceNow or similar ITSM platforms • Strong analytical, troubleshooting, and organizational skills • Excellent written and verbal communication skills with ability to facilitate meetings and brief technical teams and executive leadership • Preferred: Experience in a Site Reliability Engineering (SRE) or Cloud Platform DevOps environment • Preferred: Experience supporting federal, healthcare, financial, or other highly regulated environments • Preferred: Hands-on experience with Windows/Linux Servers, networking concepts, cloud platforms (AWS, Azure, or GCP), load balancers, proxies, DNS, and firewalls

🏖️ Benefits

• Potential eligibility for overtime • Shift differential may be available • Discretionary bonus may be available