Subscription Management Manager

🕒 September 8

🌽 Illinois, Massachusetts, +1 more states – Remote

infoinfo

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Logo of Perch Energy

Perch Energy

11 - 50 employees

Founded 2021

⚡ Energy

☁️ SaaS

👥 B2C

💰 $30M Series B - Perch Energy on 2023-10

Energy • SaaS • B2C

Perch Energy is a company that connects renters, homeowners, and businesses to state community solar programs, enabling subscribers to benefit from discounted electricity bills without installing rooftop panels. Perch manages community solar subscriptions: finding local solar farms, matching customers, handling utility account analysis, crediting, and billing on behalf of solar farm owners. They emphasize delivering savings (typically 5–15%, higher for certain government assistance recipients), environmental benefits, and energy equity. Perch has managed 1,000+ solar projects and claims $90M+ savings delivered to over 500,000 household equivalents. They earn revenue by contracting with solar farm owners to onboard and manage subscribers.

📋 Description

• Support utility partnerships and customers’ subscription sizing and enrollment across projects, states, and utility programs • Adhere to program, contract, and internal policies for subscription sizing and allocation management, focusing on timely utility submissions and compliance in Illinois, Virginia, and Massachusetts • Analyze credits produced, allocated, utilized, and banked • Monitor project fill rates and collaborate cross-functionally to maintain optimal fill rates • Process edge cases and time-sensitive requests using desktop tools, utility forms, and proprietary software • Collaborate with a global team to deliver contractual requirements • Perform QA/QC on new tools, reports, and automation efforts • Build relationships with utility representatives to maintain active subscriptions and ensure accurate bill crediting • Maintain the knowledge base, including project information, enrollment schedules, and critical deadlines • Complete compliance requirements and timely submissions for assigned markets • Drive revenue recognition by coordinating with the Manager of Bank Management on redistribution of banked credits • Resolve all cases within defined SLAs • Become a community solar subject matter expert and maintain utility-specific operating procedures and regulations

🎯 Requirements

• Bachelors Degree in Business, Finance, Accounting, Math, Science, Environmental Studies, Data Analytics or a related field • 2 years’ experience in an energy-related role; Community Solar or Renewable Energy preferred • Above average MS Excel experience preferred • Strong attention to detail and time management skills • Proven track record of strong cross team collaboration • Strong verbal, written, and analytics skills • Ability to problem solve, find creative solutions, troubleshoot and build out best practices • Ability to be flexible and work in a fast-paced environment with evolving needs

🏖️ Benefits

• A remote-first culture – work where you’re most productive and comfortable • Flexible paid time off – take time to recharge when you need it, no explanations required • 13 company holidays and Summer Fridays – built-in long weekends and early logoffs • 16 weeks of paid parental leave • 80–95% company-paid medical, dental, and vision coverage

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