Forward Deployment Engineer, AI

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare • Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Help configure and rollout customers of our existing AI voice agent • Build and run evaluation suites to validate behavior, catch regressions, and tune prompts as new customers are deployed • Develop new features and fixes to the core product • Optimize latency, inference cost, and hallucination guardrails • Run and improve model evaluation, benchmarking, and observability across the product • Monitor cost controls, usage monitoring, and security/PHI handling constraints • Partner with Product and Customer Success to turn customer requirements into working, validated deployments, and own customer go-live, post-launch monitoring, and production issue debugging • Help streamline and automate the onboarding process to reduce the engineering effort required to bring each new customer live

🎯 Requirements

• 3+ years software engineering experience with strong Python backend skills • 1+ years of production experience with LLM APIs, deploying and supporting GenAI systems at scale • Cloud-native architecture experience, preferably AWS • Experience in regulated or security-conscious environments • Product-minded systems thinker, comfortable with ambiguity and executive communication • Experience with voice or conversational AI a plus • Comfortable translating non-technical customer requirements into working configuration

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities