System Engineer Manager, Information Technology

Job not on LinkedIn

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $135k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Systems Engineer

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PharmaForceIQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

📣 Marketing

Healthcare • SaaS • Marketing

PharmaForceIQ is a healthcare-focused software platform that helps pharmaceutical and biotech commercial teams engage health care professionals (HCPs) using real-time, signal-driven "optichannel" orchestration. Their platform ingests behavioral and clinical signals (e. g. , lab results, publication downloads, searches), recommends next-best actions, and deploys coordinated digital and field outreach across many touchpoints within 24–48 hours. PharmaForceIQ emphasizes NPI-level script attribution and live dashboards that tie each touchpoint to prescription (Rx) lift, enabling fast, measurable ROI, reduced wasted media spend, and closer alignment between field and marketing. The company serves HCP and DTC marketers, medical affairs, sales, and data/IT leaders at pharmaceutical companies and positions itself as a rapid, AI-enabled alternative to traditional omnichannel systems.

📋 Description

• Serve as the primary internal contact for employee IT support, device issues, and access requests • Manage onboarding and offboarding workflows, including account provisioning, permissions, hardware setup, and access removal • Administer internal systems and SaaS tools, including user access, configuration, and routine troubleshooting • Oversee endpoint management across Windows, macOS, Google Workspace, and mobile devices • Support identity and access management processes, including MFA, RBAC, account reviews, and password/access hygiene • Maintain asset inventory, software inventory, and system documentation • Coordinate procurement, licensing, renewal, and vendor support for IT tools and services • Support SOC 2 and related compliance efforts through evidence collection, access reviews, policy support, and control documentation • Assist with cloud, endpoint, and security monitoring tools as needed • Partner with HR, Finance, Operations, and leadership to support employee lifecycle and technology needs • Recommend and implement improvements to internal IT processes, tooling, and employee experience • Escalate complex security, networking, or infrastructure issues to external partners or specialized support when needed

🎯 Requirements

• 8+ years of experience in IT operations, systems engineering, IT support, or security operations • Experience supporting internal employees in a remote or hybrid environment • Experience with SOC 2, access controls, endpoint security, and internal compliance processes strongly preferred • Experience managing small IT environments with broad hands-on responsibility • Experience in healthcare, life sciences, hospitality, or similarly regulated environments is a plus • Experience with endpoint tools, identity tools, and SaaS administration • Working knowledge of Windows, macOS, Linux, and mobile device management • Familiarity with JumpCloud, Intune, JAMF, Active Directory, Okta, DUO, or similar • Strong understanding of SOC 2 support activities, including access reviews and evidence collection • Knowledge of cloud and infrastructure security basics • Strong troubleshooting and documentation skills • Experience with ticketing systems, asset tracking, and internal IT workflows • Strong customer service and employee support orientation • Excellent communication and follow-through • Organized, proactive, and detail-oriented • Comfortable working independently and managing multiple priorities • Practical, solutions-focused, and accountable • Bachelor’s degree preferred; equivalent experience accepted • Experience leading or managing IT operations or security-adjacent support functions preferred • Certifications in cybersecurity, IT service management, or compliance are a plus • Background supporting SOC 2, ISO 27001, HITRUST, HIPAA, or similar frameworks is highly desirable

🏖️ Benefits

• Remote work environment • Opportunity to play a critical role in a fast-growing, mission-driven company • High-visibility, high-impact role working closely with HR and Operations • Opportunity to help build the internal technology foundation that enables company scale • Opportunity to strengthen systems and controls supporting a fast-growing life sciences company

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