Field Service Engineer

🔥 6 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $42 - $65 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🔧 Hardware

💰 Post-IPO Equity - Philips on 2025-03

Healthcare • Hardware

Philips is a global health technology company (Koninklijke Philips N. V. ) that develops medical imaging systems (MR, CT, handheld ultrasound), patient monitoring and critical care solutions, and consumer health products such as Sonicare and the Pregnancy+ app. The company emphasizes delivering solutions that help clinicians provide faster, better care and also offers consumer-focused personal care and oral-health products. Philips positions itself around healthcare equipment, clinical informatics and connected care, and patient-facing health technologies.

📋 Description

• Manage customer relationships through technical knowledge and service delivery • Install, troubleshoot, service, and maintain equipment at customer sites • Provide customer service by managing entitlements, expectations, commitments, and arrival times • Understand customers’ businesses and competitive environments and generate service revenue • Participate in the regional work team, improve processes, identify training gaps, and increase capability and capacity • Complete administrative duties including timesheets, service work orders, expense reports, FCOs, preventative maintenance, installation documents, and site/service documentation • Follow training, quality, safety, and regulatory requirements • Use tools, resources, support, and escalation processes to resolve customer and system problems • Complete preventative maintenance, field change orders, installations, and related tasks • Diagnose and resolve electronic, network, and mechanical problems • Travel across the specified geography, including daily driving, occasional overnight stays, and possible air or train travel

🎯 Requirements

• 5+ years of experience in a diagnostic imaging field or hospital-based service environment • Philips diagnostics and treatment training and experience highly preferred • Ability to understand and apply electronic, mechanical, and networking theory • Ability to install, diagnose, and repair equipment • Knowledge and use of necessary tools and test equipment • Associate Degree in electronics or equivalent combination of education and experience • Ability to meet minimum physical, cognitive, and environmental requirements for the Field Service position • Ability to work in an office/home office and/or remote setting and in hospital/healthcare environments • Ability to work flexible hours, including overtime, weekends, and on-call rotations • Ability to safely work with radiation sources and/or radioactive materials • Ability to wear required personal protective equipment • US work authorization required; candidates requiring current or future visa sponsorship will not be considered • Must reside in or within commuting distance to Cincinnati, OH, USA

🏖️ Benefits

• Overtime eligible • Field service incentive bonus plans • On-call pay • Company fleet/car • Training • Advancement opportunities • Annual incentive plan, sales commission or long-term incentives may be offered • Comprehensive Philips Total Rewards benefits program • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement