District Service Manager – Imaging Systems

🔥 0 minutes ago

🌾 North Dakota, Minnesota – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote

💵 $117k - $186k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Lead and manage a team of Field Service Engineers for Imaging Systems customer services • Participate in developing and implementing strategic and tactical plans to achieve annual revenue targets • Recruit, onboard, integrate, develop, and retain employees • Foster a culture of integrity and build a productive, customer-focused team environment • Drive business and service strategies to achieve customer loyalty • Manage relationships with regional sales • Implement customer-focused solutions and ensure Net Promoter Score excellence • Adhere to escalation processes • Build and execute the region’s business plan aligned with strategy and goals • Drive operational performance and compliance • Partner with Business Operations to improve efficiency and manage metrics • Ensure regulatory adherence • Own full profit/loss responsibilities for the region • Develop a growth- and productivity-focused business plan • Manage risks and identify growth opportunities cross-functionally • Execute strategic and tactical initiatives balancing revenue growth, productivity, and customer satisfaction • Focus on customer retention, service price realization, and increasing contract capture rates • Collaborate with sales teams and internal stakeholders across business line management, field sales, distribution channels, administrative functions, technical innovation, and support services • Work in office/home office and/or remote settings and hospital/healthcare environments • Travel approximately 60% across the specified geography, including occasional overnight, air, and train travel

🎯 Requirements

• 5+ years of direct and/or indirect leadership experience within service delivery, service operations, or a related field • Diagnostic imaging or related healthcare technology background highly preferred • Experience managing a profit/loss business • Ability to develop and implement strategic initiatives to generate revenue growth • Ability to create competitive strategies and plans • Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or another related field, or equivalent combination of education and listed experience • Excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills • Excellent analytical, organizational, and time management skills • Effective communication skills, including stand-up presentation skills and group facilitation • Ability to effectively interact with customers • Ability to travel for business and operate a company motor vehicle/drive; must maintain licensure and comply with fleet policy • Approximately 60% travel across the specified geography • Ability to work flexible hours • Ability to wear required personal protective equipment • Ability to lead/supervise others • Ability to comply with vendor credentialing • US work authorization required; candidates requiring current or future sponsorship will not be considered • Must reside in or within commuting distance to Minneapolis/St Paul, Minnesota, or Fargo, North Dakota

🏖️ Benefits

• Company fleet/car • Training opportunities • Advancement opportunities • Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement • Annual incentive bonus may be offered • Sales commission may be offered • Long-term incentives may be offered