Revenue Cycle Service Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pinnaql

WebsiteLinkedInAll Job Openings

201 - 500 employees

💊 Pharmaceuticals

🧬 Biotechnology

Pharmaceuticals • Biotechnology

Pinnaql is a life‑sciences technical and compliance services firm. It partners with pharmaceutical, biotechnology, radiopharma, cell & gene therapy (CGT), medical device companies, CDMOs and compounding pharmacies to deliver quality systems, lab and manufacturing technical operations, validation (CQV/CSV), automation and digital transformation, and engineering/project management support. Core services include QMS development and eQMS, regulatory and audit support, SOP/CAPA/deviation management, computer system validation and 21 CFR Part 11 compliance, LIMS and data integrity support, equipment and analytical method validation, commissioning/qualification/validation, process and cleaning validation, and automation/robotics integration. Pinnaql's experts embed with client teams to improve compliance, accelerate timelines, optimize manufacturing readiness and support tech transfer from development to commercialization. Offices are listed in Malvern, PA and Indianapolis, IN.

📋 Description

• Serve as the primary point of contact for day-to-day issue resolution and escalation • Communicate with company-assigned teams and client contacts through email, calls, and meetings • Address real-time claim-level challenges and escalated issues • Act as a subject matter expert to drive quality and performance integrity • Support the Client Relationship Manager and third-party vendor as part of the service delivery team • Coordinate client meetings and maintain agendas and meeting notes when required • Participate in internal client calls with the company and vendor • Provide vendor guidance regarding client communication, policies, and protocols • Manage day-to-day issue resolution and escalate larger challenges according to established processes • Use client data, performance results, and KPIs to monitor performance and drive proactive communication and KPI improvement • Identify and understand client-level KPI outliers • Support client satisfaction and retention • Serve as a subject matter resource for client and company KPIs and leadership objectives • Monitor the Daily Tracker for assigned clients • Monitor action plan results and Red Flag Action Plans • Partner with the Client Relationship Manager to drive client behavioral changes that improve performance • Initiate At-Risk Accounts as appropriate • Ensure client issues are addressed and resolved accurately and promptly • Complete ticket assignments and initiate tickets for identified issues • Create client policies as needed • Identify innovative solutions and new revenue opportunities supporting clients’ goals

🎯 Requirements

• Experienced revenue cycle professional • Strong operational knowledge • Client-focused, consultative approach • Experience with all facets of client communication, including email, proposals, telephone calls, and virtual and in-person meetings • Demonstrated commitment to excellent service for both internal and external clients • Proven track record of driving strategic initiatives, leading teams, and achieving high-performance results • Experience working as part of an account team focused on revenue and margin growth, client satisfaction, and client retention • Experience monitoring and analyzing account performance • Background in physician revenue cycle management and practice management • Demonstrated ability to build and maintain strong, long-term client relationships • Practical business development experience • Knowledge of third-party billing and claims processing procedures • Strong work ethic • EMR/EHR experience required • eClinicalWorks experience preferred • Ability to travel up to 25% to client sites based on business needs

🏖️ Benefits

• Competitive salary • Bonus potential • Medical insurance • Dental insurance • Vision insurance • Life insurance • Paid time off and holidays • Sabbatical opportunities • Parental leave • Remote work opportunity • Up to 25% travel to client sites based on business needs