Insurance Customer Relations Specialist

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AIS Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

🛡️ Insurance

Insurance

AIS Insurance is a company specializing in providing a range of insurance products and services. The company focuses on protecting individuals and businesses by offering tailored insurance solutions that meet their specific needs. AIS Insurance aims to deliver quality service and peace of mind through comprehensive coverage and expert guidance in navigating the insurance landscape.

📋 Description

• Learn the basics of personal lines insurance, including auto and homeowners insurance • Service and quote the company’s products and/or services by telephone and electronic means • Serve customers across all 50 states with multiple insurance carriers • Provide an excellent customer experience by building rapport and gathering information • Answer incoming customer calls to service and maintain existing accounts • Offer and educate customers regarding insurance needs and provide estimates to increase or add coverage • Research, analyze, and respond to customer policy inquiries and changes • Explain coverage and billing questions • Quote additional lines of insurance and prepare and complete insurance applications • Follow up on necessary information • Meet pre-defined individual performance objectives based on productivity and customer satisfaction • Work overtime as needed

🎯 Requirements

• Excellent verbal and written communication skills • Knowledge of multiple insurance carriers preferred • Knowledge of multiple state insurance regulations preferred • Multi-tasking ability, detail oriented, and exceptional organizational skills • Strong interpersonal skills, a team player, and ability to empathize with customers • Solid computer and typing skills; PC literate in a Windows environment • Ability to navigate and toggle between multiple systems simultaneously, including computerized data entry, quoting and insurance applications, and communication platforms • Strong problem resolution skills • Bilingual Spanish a plus • High School diploma or its equivalent • Active Resident Property & Casualty Insurance Producer license • Must be eligible to obtain licensing in all states • 1+ years customer service experience in the insurance or related industry • Dedicated, quiet workspace • High-speed internet via reliable provider • Ability to attend virtual meetings and training sessions • Available Monday-Friday, 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more