Principal Product Manager, Revenue Cycle Management

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $155.9k - $194.9k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Own the RCM problem space, product strategy, multi-year roadmap, and measurable outcomes for financial record, census, payer management, and transaction foundations • Lead the ground-up rebuild of foundational capabilities • Translate deep customer insight into solutions and guide complex products from discovery through delivery • Build investment cases, quantify expected return, define success metrics, and make prioritization trade-offs explicit • Adjust plans based on customer insight and performance data • Conduct qualitative and quantitative discovery and analyze revenue cycle workflows • Identify upstream opportunities across census, payer changes, referrals, and prior authorizations • Partner with Engineering, User Experience, Technical Writers, and product teams using agile practices and Design Thinking • Define connected data foundations for financial intelligence and workflow automation • Use AI tools responsibly for research, documentation, analysis, and prototyping in a healthcare environment • Drive adoption and go-to-market success with Marketing, Sales, Customer Success, Support, and other partners • Support positioning, launch readiness, training, packaging and pricing input, and adoption tracking • Inspire, energize, and align cross-functional teams around product vision and customer outcomes

🎯 Requirements

• 10+ years of product management or product ownership experience • Track record of shipping software that customers adopt and value • Bachelor’s degree or higher in business, computer science, or a healthcare-related field, or equivalent experience • Health tech experience, ideally involving financial or revenue cycle workflows; prior RCM experience is not required • Experience owning or significantly shaping a foundational capability, data domain, or shared system used by multiple products or teams, combined with customer-facing product experience • Strong discovery skills across interviews, workflow analysis, usage data, and experimentation • Evidence that direct customer insight has shaped roadmap decisions • Experience owning a roadmap and defending prioritization decisions, including decisions about what not to build • Ability to work with engineers on data, integration, and migration trade-offs and explain customer impact of technical decisions • Hands-on experience using AI tools to improve work quality, speed, or outcomes • Sound judgment regarding accuracy, data privacy, and compliance • Ability to navigate ambiguity in a complex, fast-paced environment • Excellent written and verbal communication skills • Ability to simplify complex topics for customers, engineers, and executives

🏖️ Benefits

• Bonus • Benefits starting from Day 1 • Retirement Plan Matching (RRSP & 401K) • Flexible Paid Time Off • Lifestyle/Wellness Spending Account • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Learning Programs & Resources • Employee Recognition • In-office events, including onboarding, team events, and semi-annual and annual team meetings

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