Senior Engineer, Platform Tooling

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏗️ Platform Engineer

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👻 Ghost score 10%

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Manage and maintain Managed Services monitoring platforms under the Engineering Manager’s supervision • Serve as the primary point of contact for assigned incidents and retain ownership through resolution • Interact with peers and management via phone, instant messaging, video, and email to resolve internal issues within defined SLAs • Document actions and communications in ServiceNow • Troubleshoot monitoring-device issues involving SNMP, WMI, SYSLOG, APIs, and related platforms • Oversee daily operation of internal and client-facing monitoring solutions, including software support, threshold adjustments, customizations, and special projects • Provide management feedback on process improvements and areas of concern • Communicate with clients, peers, teams, managers, and other engineering verticals regarding incident and change management • Create and maintain technical documentation and define services/capabilities in clear language for non-technical resources • Provide emergency on-call support on a rotating schedule • Remain available while on shift through instant messaging, phone, email, and other approved communication methods • Test new features and functionality and help develop implementation and verification plans for live-network operation • Troubleshoot and resolve configuration, customization, and affected problems; track vendor support cases through resolution • Define best-practice policies for supported products and submit them to the Knowledge Base • Develop additional skills in other products as business needs dictate • Manage service tickets and tasks assigned to personal and team queues • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent work experience and/or military experience • 3–5 years' experience supporting enterprise IT infrastructure in an IT Operations, NOC, Managed Services, Infrastructure Operations, or Monitoring/Observability role • 2+ years' experience working with LogicMonitor • Experience writing custom LogicModules in LogicMonitor • Basic understanding of TCP, UDP, IP addressing, routing and switching, VLANs, and firewalls • Technical understanding of VMware ESXi from a monitoring perspective • Technical understanding of enterprise networking from a monitoring perspective • Technical understanding of storage solutions from a monitoring perspective • Working knowledge of Microsoft Windows and *nix operating systems • Continuously develop technical skills and stay current with new services and technologies • Programming/scripting with Python, Groovy, and/or Bash • Experience in log handling, parsing and enrichment • Experience in Cribl Stream and/or Cribl Edge preferred • Ability to successfully manage and operate in multi-vendor environments • Ability to handle and escalate highly impacting operational issues • Strong interpersonal and relationship management abilities • Ability to function in a team environment and take on tasks with self-direction • Customer service skills and client focus • Strong communication skills, including communicating technical information in non-technical language • Cisco or other vendor certifications pertinent to the engineering vertical preferred • Good problem-solving skills • Ability to remain calm and courteous during periods of stress • Ability to work on several problems simultaneously • Ability to maintain complex operational processes

🏖️ Benefits

• Remote work in the Continental US • 5% associated travel • Rotating emergency on-call support • Equal opportunity employment • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans