Inside Solutions Architect – Services & Tools Engineer

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Serve as a primary support and ownership resource for Presidio’s XaitCPQ platform • Handle user questions, issue investigation, bug triage, configuration support, and process guidance • Assist Solution Architects, Inside Sales, and presales teams with XaitCPQ usage, Professional Services scope creation, service pricing documents, proposal workflows, and Project Change Requests • Identify, document, and communicate platform issues, including reproduction steps, business impact, workarounds, and recommended fixes • Partner with internal stakeholders, platform administrators, vendors, and technical teams to resolve bugs and improve workflows • Create and maintain documentation, job aids, FAQs, and training materials • Support onboarding, mentoring, and enablement for users • Improve processes, reduce repeat questions, improve data quality, and make the platform more intuitive for presales users

🎯 Requirements

• Associate or bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional or military experience • 2–4+ years of relevant experience in presales, technical support, platform administration, professional services, IT operations, or a related field • Strong written communication skills • Attention to detail • Ability to communicate professionally through email, tickets, documentation, and live conversations • Ability to learn new tools and processes quickly and apply that knowledge to support others • Knowledge and experience with programming, scripting, web APIs, and/or Delphi • Experience in presales, solution architecture, professional services, sales operations, platform support, or a related technical support function • Understanding of Professional Services concepts such as statements of work, scope definition, pricing inputs, deliverables, assumptions, and change requests • Exposure to infrastructure, cloud, security, data center, collaboration, or managed services technologies • Experience creating training materials, process documentation, user guides, or knowledge base articles • Comfort with automation, reporting, APIs, AI tools, scripting, or process improvement • Industry or manufacturer certifications are helpful but not required

🏖️ Benefits

• Remote work location • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority consideration for protected veterans • Opportunity to work with collaborative teams • Professional growth toward solution architecture, presales operations, platform administration, sales engineering, or services strategy • Exposure to AI-driven analytics, cloud solutions, cybersecurity, next-generation infrastructure, and digital transformation

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume