Technical Support Engineer

🔥 6 hours ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PreVeil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🎖️ Defense

🏥 Healthcare

💰 $20M Private Equity Round - PreVeil on 2022-10

Consulting • Defense • Healthcare

PreVeil is a US-designed and developed secure communication and collaboration SaaS that provides end-to-end encrypted email and file sharing tailored for defense and highly regulated industries. Its platform (Email, Drive, and Compliance Accelerator) enables organizations to meet stringent standards such as CMMC, NIST SP 800-171, ITAR, DFARS, and HIPAA while integrating with existing email systems and workflows. PreVeil positions itself as a lightweight, deployable alternative to costly government clouds, offering zero-knowledge encryption, ransomware protection, and assessment-ready compliance documentation for enterprises, contractors, and professional services.

📋 Description

• Serve as the first responder for incoming customer questions and issues via service tickets and email • Manage a high volume of tickets efficiently while maintaining excellent quality and customer satisfaction • Resolve common issues such as account setup, installation, and basic configuration questions • Conduct one-on-one and group onboarding sessions for new customers via Zoom, guiding users through installation, account setup, and first use of PreVeil’s encrypted email and file sharing • Coordinate and deliver follow-up group training sessions as customers roll PreVeil out across their organizations • Triage and escalate complex technical issues to Tier 2/senior support engineers with clear, complete documentation • Follow documented troubleshooting procedures and contribute updates to internal knowledge base articles • Communicate clearly and empathetically with customers of varying technical backgrounds • Work closely with Customer Success, Engineering, and Sales • Report to the Customer Support team lead

🎯 Requirements

• 2–4 years of experience in customer support, help desk, or a customer service role • Outstanding customer service skills — patience, empathy, and a genuine desire to help people • Excellent written and verbal communication skills; professional phone and video manner • Comfortable presenting and leading training sessions for individuals and groups over Zoom • Ability to stay organized and prioritize while managing multiple tickets at once • Comfortable working with Windows and Mac operating systems • Familiarity with common email clients (Microsoft Outlook, Gmail) • Familiarity with Zoom • Strong attention to detail when documenting issues and resolutions • Associate's or Bachelor's degree in IT or a related field, or equivalent practical experience • Experience with a ticketing system (Jira, Zendesk, or similar) preferred • Some familiarity with escalating issues with software developers is a plus • CompTIA A+ certification or working toward one preferred • Familiarity with iOS and Android devices preferred

🏖️ Benefits

• Fully remote position • Standard business hours, Monday–Friday (9:00 AM–5:00 AM Eastern Time)