Assistant Technical Support Representative

🔥 15 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $17 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Serve as the first point of contact for Ferguson associates • Provide a high level of customer service • Answer incoming calls • Track information in a ticketing system • Use a knowledge base tool and personal expertise to resolve incidents promptly • Escalate unresolved problems, issues, and requests to other support teams • Develop troubleshooting and research skills using training, documentation, knowledge resources, and peers • Troubleshoot with end users • Handle fluctuating incoming ticket volume through phone, chat, and self-service channels autonomously • Consistently document and resolve reported issues • Develop and maintain relationships within the IT department • Maintain understanding of corporate and IT policies and procedures • Develop verbal and written communication skills • Develop creative troubleshooting techniques • Develop customer service and follow-up skills • Follow defined processes • Multitask efficiently • Apply critical thinking and contextual analysis • Perform other duties as requested by management

🎯 Requirements

• 0-2 years of relevant experience in a technical call center or comparable education preferred • Basic SQL knowledge • Experience with call/chat interface is ideal, along with experience with ticketing systems • Experience developing or troubleshooting software in UniBasic, Java, React, Python, or another modern language • Passion for supporting custom applications • Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred • Experience using Active Directory and various SaaS tools • Ability to find solutions to tough issues independently • Self-starter and self-motivated • Critical thinking and troubleshooting ability • Outstanding written and verbal communication skills • Phenomenal customer service skills • Excellent organizational skills

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility