Customer Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Propelus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

📋 Description

• Provide high-volume inbound customer support through phone, chat, and email • Resolve 6–8 cases per hour while maintaining high customer satisfaction • Handle complex customer conversations after AI agents complete initial requests • Troubleshoot software bugs and navigation issues • Become an expert user of the assigned CE Broker or EverCheck platform • Educate customers about account options, features, upgraded plans, and available employer functionality • Share product feedback and recurring customer issues with internal teams • Improve the internal knowledge base and support documentation • Support healthcare professionals and employers using compliance, licensing, and certification software

🎯 Requirements

• Two or more years of experience in a contact center or customer support role, ideally at a SaaS company • Experience with Zendesk or a similar help desk system • Comfortable reviewing long case histories and using macros/saved responses • Ability to learn new software quickly • Willingness to work alongside AI tools and help shape support workflows • Excellent spoken and written English • Ability to explain technical steps in simple, friendly language • Spanish fluency is a strong plus • Associate's degree or higher preferred • Quiet, dedicated workspace free from background noise • Internet speeds of at least 50 Mbps download and 10 Mbps upload • Stable internet connection capable of supporting clear phone calls throughout the shift • Legally authorized to work in the US; sponsorship unavailable • Availability Monday–Friday, 11am–8pm ET

🏖️ Benefits

• Employee medical insurance premium coverage up to 100% • HSA, FSA, and traditional medical, dental, and vision insurance options for employees and dependents • Dental and vision plan options with 100% employee premium coverage • 20–30 days PTO per year for full-time US employees, based on tenure • 14 paid holidays for US-based teams • One floating holiday • One paid birthday holiday during the birth month • 16 hours Volunteer Time Off • Additional leave options • Compliance with more favorable state and local leave laws • 401(k) with company matching • Financial planning education and resources • Annual Lifestyle Spending Account for wellness, WFH equipment, and other personal expenses • 24/7/365 Employee Assistance Programs, including counseling, legal and financial services, and care referrals • Carrot Fertility & Hormonal Support • Beyond Med discounted elective-care plan • Spot Pet Insurance • 100% employee health insurance premium coverage for LATAM employees • Propelus Flex Club flexible benefits platform and discounts for LATAM employees • 18 national holidays in Colombia • 12 national holidays in Costa Rica • Company-paid life insurance for LATAM employees • Remote-first, global and distributed work environment • Sponsored trips for 10- and 20-year work anniversaries • Professional development allowance