Operations Coordinator

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PuroClean Disaster Restoration of Charleston

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1 - 10 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

PuroClean Disaster Restoration of Charleston is a family-owned local franchise providing emergency property restoration services to residential and commercial customers in Charleston, SC and surrounding communities. They offer 24/7 water damage restoration, fire and smoke damage repair, mold removal and remediation, biohazard and sewage cleanup, flood restoration, structural board-ups, deodorization, and coordinated insurance assistance. Technicians are IICRC-certified and use advanced drying and moisture-detection technology to mitigate damage and restore properties quickly, working closely with insurance providers and property owners.

📋 Description

• Answer incoming customer calls with professionalism, empathy, and urgency • Gather initial job information and ensure every customer receives a prompt, seamless experience • Serve as the primary point of communication between customers, technicians, project managers, insurance agents, and adjusters • Provide proactive updates throughout the restoration process • Create and maintain accurate customer and job records within company systems • Monitor active jobs to ensure documentation is complete, deadlines are met, and projects continue moving forward • Coordinate work authorizations, invoices, customer signatures, and insurance documentation • Review job files for completeness and follow up when information is missing • Maintain organized digital records throughout each project • Prepare reports and maintain project tracking for leadership • Identify opportunities to improve internal processes and operational efficiency • Support the leadership team with additional operational and administrative responsibilities as needed

🎯 Requirements

• 3+ years of experience in operations, office management, customer service, administrative support, scheduling, or a similar role • Outstanding organizational skills and exceptional attention to detail • Excellent written and verbal communication skills • Strong customer service mindset with a calm, professional approach during stressful situations • Comfortable working independently in a remote environment while taking ownership of responsibilities • Strong computer skills and ability to quickly learn new software platforms • Experience in restoration, construction, insurance, property management, or another service-based industry preferred • Experience with DASH, Cotality, Symbility, Xactimate, Xanalysis, or similar restoration software is a plus, but not required • Must work Monday-Friday, 8:00 AM-4:30 PM EST • Must be located within the United States

🏖️ Benefits

• Health insurance • Paid time off • Training & development • Vision insurance • Competitive salary • Dental insurance • Competitive salary based on experience • Performance-based bonus opportunities • Paid time off and holidays • Fully remote work environment • Online Mobile Courses • Flexible Scheduling • Aggressive Competitive Wages • Paid Training for Career Advancement • Opportunity to Help People in Times of Need