Operations Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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PuroClean

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

🛡️ Insurance

🏗️ Construction

📦 Logistics

Insurance • Construction • Logistics

PuroClean is a nationwide emergency property restoration franchisor and service provider that responds 24/7 to water, fire, smoke, mold, and biohazard damage for residential and commercial customers. Their independently owned franchises provide mitigation, remediation, cleanup, and reconstruction using certified technicians and advanced restoration technology, and they work closely with property managers and insurance professionals. PuroClean also emphasizes community engagement through charitable initiatives and supports over 500 locations across North America.

📋 Description

• Answer incoming customer calls with professionalism, empathy, and urgency • Gather initial job information and ensure every customer receives a prompt, seamless experience • Serve as the primary point of communication between customers, technicians, project managers, insurance agents, and adjusters • Provide proactive updates throughout the restoration process • Create and maintain accurate customer and job records within company systems • Monitor active jobs to ensure documentation is complete, deadlines are met, and projects continue moving forward • Coordinate work authorizations, invoices, customer signatures, and insurance documentation • Review job files for completeness and follow up with team members when information is missing • Maintain organized digital records throughout each project • Prepare reports and maintain project tracking for leadership • Identify opportunities to improve internal processes and operational efficiency • Support the leadership team with additional operational and administrative responsibilities as needed

🎯 Requirements

• 3+ years of experience in operations, office management, customer service, administrative support, scheduling, or a similar role • Outstanding organizational skills and exceptional attention to detail • Excellent written and verbal communication skills • Strong customer service mindset with a calm, professional approach during stressful situations • Comfortable working independently in a remote environment while taking ownership of responsibilities • Strong computer skills and ability to quickly learn new software platforms • Eastern Time Zone hours required • Experience in restoration, construction, insurance, property management, or another service-based industry preferred • Experience with DASH, Cotality, Symbility, Xactimate, Xanalysis, or similar restoration software is a plus, but not required

🏖️ Benefits

• Health insurance • Paid time off • Training & development • Vision insurance • Competitive salary • Dental insurance • Competitive salary based on experience • Performance-based bonus opportunities • Paid time off and holidays • Fully remote work environment • Online Mobile Courses • Flexible Scheduling • Aggressive Competitive Wages • Paid Training for Career Advancement • Opportunity to Help People in Times of Need