Director of Admissions

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $70k / year

⏰ Full Time

🔴 Lead

👔 Director

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Pyramid Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Pyramid Healthcare is an integrated behavioral healthcare system that provides personalized treatment for substance use disorders, mental health conditions, and eating disorders across multiple levels of care (detox, inpatient, outpatient) and via telehealth. Founded in Altoona, PA, it operates a family of programs and affiliated brands focused on clinically integrated, person-first care, workforce education and training, and multi-state expansion to improve recovery outcomes and community well-being.

📋 Description

• Lead and oversee a centralized admissions department supporting specialty treatment programs across multiple regions. • Provide leadership, direction, and oversight to admissions professionals and team leaders. • Coach, mentor, develop, and performance-manage a team of twelve or more admissions staff. • Establish, monitor, and improve KPIs for admissions, inquiry conversion, responsiveness, follow-up compliance, customer experience, and census growth. • Oversee eligibility and benefits verification, escalating barriers and discrepancies to minimize delays in access to care. • Conduct one-on-one meetings, staff meetings, coaching sessions, and performance reviews. • Facilitate quality assurance initiatives, including recorded-call reviews, documentation audits, workflow assessments, and corrective action planning. • Partner with operational, clinical, marketing, business development, finance, and revenue cycle leaders to optimize admissions processes. • Serve as a subject matter expert and escalation resource for complex admissions cases, referral concerns, financial approvals, placement decisions, and customer service issues. • Develop and maintain departmental policies, procedures, workflows, and service standards. • Monitor staffing schedules, timekeeping, overtime utilization, and queue coverage. • Analyze admissions, referral, and operational data to identify trends and performance-improvement opportunities. • Lead training initiatives on client engagement, admissions best practices, payer navigation, customer service, and conversion effectiveness. • Supervise hiring, onboarding, training, coaching, disciplinary action, employee engagement, succession planning, and development for the admissions team. • Maintain confidentiality, complete required training, and perform other assigned duties.

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Communications, Behavioral Health, or a related field required. • Minimum of two years of leadership experience in admissions, call center operations, business development, healthcare access, behavioral health, or related customer-facing services. • Prior call center leadership experience required. • Experience supervising remote and/or multi-site teams preferred. • Experience within behavioral health, substance use disorder treatment, mental health services, or healthcare services preferred. • Exceptional leadership, coaching, mentoring, and performance-management capabilities. • Strong servant leadership mindset and ability to build trust, promote engagement, and develop high-performing teams. • Excellent verbal, written, interpersonal, and presentation skills. • Strong analytical, organizational, problem-solving, and critical-thinking abilities. • Ability to interpret operational metrics and translate data into actionable strategies. • Strong understanding of admissions processes, healthcare access, referral management, first-call engagement, regimented follow-up, and customer experience principles. • Knowledge of in-network and out-of-network commercial insurance policies, reimbursement processes, and healthcare financial considerations. • Ability to establish quality standards and monitor turnaround times and accuracy for eligibility and benefits verification. • Ability to communicate diplomatically with referral sources, clients, families, programs, and insurance companies. • Ability to make timely, sound management-level decisions in complex situations. • Ability to prioritize multiple responsibilities in a fast-paced environment. • Ability to effectively lead and motivate remote teams while maintaining accountability and engagement. • Ability to handle crisis or potential risk situations appropriately. • Working knowledge of applicable federal, state, accreditation, and compliance standards. • Ability to provide own transportation when local travel is necessary. • Evening and weekend availability may be necessary.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Life Insurance • Paid Time Off • 401(k) with Company Match • Tuition Reimbursement • Employee Recognition Programs • Referral Bonus opportunities • Potential for bonus • Remote work setting may be available • Flexible work arrangement may include office, hybrid, or remote setting