Site Reliability Engineering Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Quavo Fraud & Disputes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Quavo Fraud & Disputes is a provider of dispute and fraud management solutions for financial institutions. Its SaaS platform (QFD®) and Dispute Resolution Experts (DRE™) combine automation, agentic AI, advanced analytics, and integrations to accelerate card dispute resolution, reduce losses, ensure regulatory compliance, and improve customer experience for banks, credit unions, fintechs, processors, and sponsor banks.

📋 Description

• Establish and refine the SRE operating model with Product, Infrastructure, and Support • Define alert lifecycle, severity, and response targets • Own detection end to end, including monitoring scope, alert thresholds and content, and signal quality • Tune or retire noisy monitors and maintain monitoring coverage after incidents close • Route every alert to its owning group through PagerDuty • Triage alerts with no mapped owner, assign remediation work, and verify closure • Own the monitoring and paging stack, including Datadog, Amazon CloudWatch, Snowflake-based alerting, Uptime.com, and PagerDuty • Apply software engineering to reduce toil through runbooks and automation • Run production readiness reviews and release coordination • Build the team over time and introduce SLOs, incident command, and capacity reviews • Report to the VP of Engineering and connect Product, Infrastructure, and Support

🎯 Requirements

• 5-10 years of experience in SaaS, application operations, production support, SRE, or observability • Experience leading, mentoring, or coordinating a production operation, application support, SRE, observability, or monitoring team • Hands-on experience running customer-facing SaaS in production and troubleshooting across applications, platforms, integration, data, and cloud layers • Working knowledge of AWS and distributed architectures • Working knowledge of SRE principles: service-level indicators and objectives, error budgets, toil reduction, and blameless post-incident review • Strong monitoring experience with Datadog, Amazon CloudWatch, or similar, including dashboards, synthetic tests, alerting, and PagerDuty • Ability to establish ownership and routing across teams and influence senior leaders through escalation, with strong communication and judgment • Experience leading incident response, root cause analysis, runbooks, and corrective actions • Ability to automate diagnostics, monitoring, or remediation with Python, PowerShell, Bash, APIs, or similar tools • Preferred: experience defining and operating SLIs, SLOs, or error budgets in production • Preferred: Kubernetes/EKS and containerized application operations • Preferred: experience monitoring complex workflows, integrations, or data pipelines, including Snowflake • Preferred: experience establishing an SRE or monitoring-ownership function where none existed

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