Software Quality Engineer

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

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Quavo Fraud & Disputes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Quavo Fraud & Disputes is a provider of dispute and fraud management solutions for financial institutions. Its SaaS platform (QFD®) and Dispute Resolution Experts (DRE™) combine automation, agentic AI, advanced analytics, and integrations to accelerate card dispute resolution, reduce losses, ensure regulatory compliance, and improve customer experience for banks, credit unions, fintechs, processors, and sponsor banks.

📋 Description

• Ensure product quality, reliability, and performance across the full development lifecycle • Use Quavo's Claude Code QA skills for board sync, test planning, execution, sign-off, kickbacks, and bug filing • Review, correct, and approve AI-generated outputs before they are posted to Jira or BrowserStack • Contribute product context, compliance dimensions, and reusable test procedures to improve QA skills • Develop and execute test plans covering acceptance-criteria mapping, traceability, compliance applicability, and known-gap disclosure • Test Pega/QFD case lifecycles, flows, decision rules, and data transforms; inspect and compare branches and trace each branch to its Jira ticket • Validate QFD data with read-only SQL in Snowflake while following PII masking and tenant-isolation rules • Test functionality, reliability, performance, security, and UX from an end-user perspective • Publish test cases, runs, and evidence to BrowserStack Test Management • Verify coverage for Reg E, Reg Z, NACHA, PCI, and UDAAP • Maintain audit-ready evidence supporting SOC2 and PCI-DSS audits using synthetic or masked data • Participate in standups, refinement, pointing, and retrospectives • Review requirements early using Quavo's Definition of Ready • Partner with Engineering, Product, Onboarding, Services, Infrastructure, and Client Experience • Investigate customer complaints and product issues • Contribute to Confluence and become a subject-matter expert on Quavo products

🎯 Requirements

• Bachelor's degree in computer science or a related field, or equivalent industry experience with a proven track record • ISTQB or other quality/testing certification • 2+ years testing a low-code BPM platform • Hands-on experience using generative AI tools in daily work, with the judgment to spot and challenge incorrect or unsupported results • Basic SQL, Git, and command-line proficiency • Understanding of the disputes and fraud domain (Reg E and Reg Z disputes, chargebacks, card network rules), or a demonstrated ability to learn it quickly • Meticulous attention to detail and strong organizational skills • Excellent written and verbal communication • Not afraid to ask questions; communicates with tact • Works well on a team in a fast-paced, deadline-driven environment and asks for help early • Working knowledge of Pega (case types, flows, Tracer, Clipboard) (preferred) • Pega CSA or CSSA certification (preferred) • Test automation experience, especially Playwright with TypeScript (preferred) • API testing experience, e.g. Postman (preferred) • Familiarity with AWS services such as CloudWatch, Lambda, and SQS (preferred) • Experience in FinTech or another regulated industry (preferred) • Experience with Jira, Confluence, Bitbucket, BrowserStack, and SharePoint (preferred) • Legally authorized to work in the United States without employer visa sponsorship, now or in the future

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