Senior Manager, Account Management

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $100k - $135k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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QuinStreet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛍️ eCommerce

📣 Marketing

💰 Venture Round on 2007-03

eCommerce • Marketing

QuinStreet is a pioneer in powering decentralized online marketplaces that connect searchers and consumers looking to research and compare options with brands. Operating one of the nation's largest media networks, QuinStreet utilizes its industry-leading segmentation and AI-driven matching technologies to help consumers discover better solutions and enable brands to effectively target in-market customer prospects with precision. With over 20 years of experience and a focus on performance marketing, their campaign-results-driven decision engines are designed to deliver measurable and optimized results for both consumers and brands.

📋 Description

• Drive customer growth, retention, financing adoption, close rates, and revenue across assigned accounts and branches • Develop and execute strategic account plans • Engage office managers, business owners, and executive stakeholders to maximize product adoption and long-term value • Monitor account health, risks, growth opportunities, customer data, performance metrics, and feedback • Prepare and deliver executive-level business reviews, performance reports, and strategic recommendations • Support customer onboarding and transitions from sales to account management • Lead, coach, and develop a team of Account Managers • Establish performance expectations, accountability measures, coaching, feedback, and professional development • Conduct one-on-one meetings, performance reviews, and career development planning • Partner with leadership to recruit, onboard, and develop talent • Monitor team performance and improve productivity, customer outcomes, and operational efficiency • Serve as subject matter expert and escalation point for complex customer issues and strategic opportunities • Implement best practices, processes, and playbooks for scalable account management • Collaborate with lender operations, sales, product, engineering, and leadership teams • Provide customer insights and market feedback to influence product, operations, and go-to-market strategies

🎯 Requirements

• 6+ years of account management, customer success, sales, or relationship management experience • 2+ years of experience in home improvement sales, lending, financial services, or point-of-sale financing • 2+ years of direct people management, team leadership, or mentoring experience preferred • Experience managing customer portfolios and delivering results through individual contribution and team leadership • Home services, financial services, lending, or point-of-sale financing experience strongly preferred • Demonstrated success coaching and developing high-performing customer-facing teams • Strong leadership skills and ability to motivate, influence, and hold team members accountable • Proficiency in Salesforce • Intermediate to advanced Excel skills • Tableau experience is a plus • Willingness and ability to travel up to 40%, including overnight and multi-day trips • Exceptional communication and presentation skills, including executive stakeholder engagement and customer training • Strong analytical skills and business acumen • Proven ability to manage the full customer lifecycle from onboarding through renewal and expansion • Ability to thrive in a fast-paced, evolving environment and manage competing priorities • Highly organized, detail-oriented, and process-driven • Bachelor's degree preferred or equivalent combination of education and experience

🏖️ Benefits

• Performance bonus or commission eligibility • Health care benefits • Retirement benefits • Paid sick leave • Parental leave • Paid time off • Vacation benefits • Other tax-reportable benefits • Remote work arrangement

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