Senior Applications Support Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $88.8k - $116.8k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Quva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

Quva is a combined pharmaceutical manufacturer and health-system pharmacy analytics company that produces high-quality, sterile ready-to-administer (RTA) injectable compounded medications and delivers AI-powered data and analytics solutions for hospitals and health systems. Quva Pharma operates 503B sterile outsourcing and forward distribution capabilities to supply thousands of U. S. hospitals, while Quva BrightStream (formerly LogicStream Health) provides a SaaS platform that ingests disparate clinical and operational data to deliver predictive insights and tools such as shortage navigation, diversion surveillance, supply optimization, revenue capture, contract compliance, and clinical process optimization. The company emphasizes quality, regulatory-compliant manufacturing, distribution reliability, and data-driven solutions to improve pharmacy operations, reduce shortages and errors, and drive better patient and financial outcomes.

📋 Description

• Analyze business requirements and system processes to identify application enhancements and process improvements • Administer ERP, WMS, and integrated systems • Coordinate with IT teams, software vendors, and managed service providers to troubleshoot and resolve issues • Investigate complex application issues, perform root-cause analysis, and design permanent solutions • Support application upgrades, patches, configuration changes, testing, and production deployments • Own the EDI platform and support onboarding and configuration of ERP EDI connections • Monitor and troubleshoot applications to ensure high availability and minimal downtime • Monitor software health, set up alerts, and run routine system checks • Record error logs, resolution steps, user guides, and knowledge base articles • Manage the application support ticket queue, including prioritization, troubleshooting, escalation, stakeholder communication, and resolution • Build help desk reports to monitor and analyze support trends • Improve application reliability, usability, and supporting features • Develop and maintain functional specifications, process documentation, training materials, and system procedures • Train end users on existing and enhanced system functionality

🎯 Requirements

• Legally authorized to work in the job posting country • Bachelor's degree required in related discipline or equivalent work experience • Minimum of 5 years’ experience supporting enterprise business applications, preferably ERP systems • Strong proficiency in identifying and evaluating complex issues and providing system solutions • Experience managing multiple, concurrent tasks and working with various levels of management • Proficiency in cross-functional collaboration, verbal and written communication, and creative problem-solving • Experience working in a structured, quality environment with formal change control, testing, and documentation • Experience working in a manufacturing environment • Proficiency in Microsoft Office Suite and related productivity tools • Experience in AWS and basic SQL database knowledge • Experience with ERP and WMS systems • Experience with Infor Cloud Suite Industrial (CSI) / SyteLine version 10 is an advantage • Pharmaceutical environment experience is an advantage

🏖️ Benefits

• Comprehensive health and wellness benefits including medical, dental and vision • 401k retirement program with company match • 17 paid days off plus 8 paid holidays per year • Future career advancement opportunities