Product Support Analyst

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $18 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Collect, reconcile, organize, validate, and analyze healthcare data used in data-processing workflows • Monitor and maintain data imported to and exported from R1 workflow systems • Support the associated database platform • Monitor workflows, schedules, and metrics governing data movement across multiple R1 workflow systems • Perform daily file and account maintenance, monitoring, and backup coordination • Monitor and troubleshoot database workflow systems and escalate issues when appropriate • Validate and process source data files and support data input and output across systems and applications • Assist with month-end closing processes • Identify, research, and help resolve data variances between client systems and R1 systems • Audit client data, data processes, and client statements; document findings and provide feedback • Troubleshoot data irregularities and direct resolution efforts • Communicate data variances, impacts, status, and resolution to appropriate partners • Create and support operational reports, statistics, and metrics • Create and maintain standard operating procedures as workflows change • Participate in team meetings, new initiatives, and development of efficient, standardized workflows • Follow company, client, and industry data-handling policies and best practices • Communicate with team members and leadership • Perform other projects and duties as assigned

🎯 Requirements

• Proficiency with Microsoft Excel and Microsoft Office applications, including formulas, functions, queries, filtering, and data analysis • Ability to identify discrepancy patterns and prioritize resolution activities • Experience reading and interpreting file format specifications • Experience performing data-quality checks, validations, and quality-assurance activities • Experience manually extracting, transforming, and loading data into operational systems • Experience using extract, transform, and load (ETL) solutions • Working knowledge of SQL, including the ability to extract and manipulate data from a database • Strong research, analytical, troubleshooting, and problem-solving skills related to data-integration issues • Effective written and verbal communication, listening, organization, and prioritization skills • Demonstrated technical aptitude and ability to learn and use multiple technology resources • Ability to work independently and collaboratively as part of a team • Close attention to detail and a strong commitment to quality • Demonstrated discretion and sound judgment when managing complex processes, decisions, and confidential or sensitive information • Preferred: experience working with healthcare data • Preferred: understanding of the healthcare revenue cycle and healthcare transaction sets • Preferred: experience reading and interpreting data-mapping documents • Preferred: experience driving standardization and ongoing data quality improvements • Preferred: experience with data management systems, including SQL-based platforms • Must be based in the United States

🏖️ Benefits

• Competitive benefits package • Opportunities to constantly learn, collaborate across groups, and explore new career paths • Meaningful work contributing to communities served around the world