Node Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GetBlock

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

₿ Crypto

🔌 API

🌐 Web 3

Crypto • API • Web 3

GetBlock is a Web3 infrastructure provider that delivers multi-chain RPC nodes and developer APIs to access blockchain data and interact with smart contracts. It offers shared and dedicated nodes, archive/historical data, enterprise and on-prem deployments, monitoring and SLAs, plus auxiliary services like risk & compliance (AML, wallet risk checks, smart contract audits), payment solutions, and data streams. GetBlock supports 100+ blockchain protocols, advertises 99. 9%+ availability, and provides JSON‑RPC, REST, WebSocket and GraphQL endpoints for wallets, NFT platforms, DeFi, trading and analytics use cases.

📋 Description

• Handle technical tickets from the customer support team • Diagnose and independently resolve technical issues • Escalate complex cases to the SRE team • Administer existing nodes through version upgrades, resource allocation, full resyncs, configuration tuning, and optimization • Prepare and write configurations for launching new nodes • Provision and decommission customer nodes • Monitor node sync status, version currency, server state, and overall infrastructure health • Troubleshoot customer nodes and platform infrastructure • Investigate complex incidents with the SRE team • Help users find technical solutions and maintain service stability

🎯 Requirements

• Strong communication skills, including explaining technical issues clearly, analyzing problems, and proposing solutions • Understanding of web applications and APIs • Hands-on Linux experience, including terminal work, SSH, and CPU/RAM/disk monitoring • Experience with Linux system processes and logs • Knowledge of Bash, Python, and JavaScript • Experience with Nomad or Kubernetes • Understanding of GitLab or GitHub • Experience with Zabbix or Grafana • Experience with Git, Docker, and Ansible is a nice to have • Knowledge of Node.js and the HashiCorp ecosystem is a nice to have • Experience with Prometheus is a nice to have • Experience with Postman or Insomnia is a nice to have • Availability for a 2/2 shift schedule with 12-hour day or night shifts • English is the shared team language • Vendor / Contractor engagement

🏖️ Benefits

• 15 days of annual leave • 10 paid sick leave days • Coworking space compensation • AI tools compensation • Personalized development roadmap • Performance incentive bonuses tied to impact • Well-being support programs • Flexible holiday selection and schedule coordination • Fully remote work • No trackers or micromanagement • Monthly town halls, Random Coffee meetings, and other team events