Technical Support Engineer – Tier 3, Healthcare/SaaS/EHR/MySQL

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Raintree Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

As the leading EMR for therapy and rehab, our all-in-one solution includes automated patient engagement, powerful revenue cycle management and billing in addition to flexible business intelligence. Schedule a free discovery call today! -> https://www.raintreeinc.com/schedule-a-demo

📋 Description

• Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews • Write and execute complex MySQL queries to identify data discrepancies and perform rigorous audits • Diagnose and resolve HL7 and API failures to ensure real-time data synchronization between the Raintree platform and external EMR/EHR systems • Improve the quality of new releases by identifying edge-case failures during the Beta phase

🎯 Requirements

• B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience) • 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space • Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI) • Expert level in MySQL, strong working knowledge of HL7 and APIs • Ability to parse application logs and read/navigate a codebase

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development • Performance bonuses • Remote work environment