Customer Asset Management Specialist

🕒 September 28

🏄 California – Remote

🏄 California – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ritchie Bros.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

📦 Logistics

💼 Consulting

💰 Post-IPO Equity on 2023-01

Construction • Logistics • Consulting

Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.

📋 Description

• Responsible for review of asset situation and recommend next steps including relocation and abandonment • Accountable for informing and enforcing the Terms & Conditions to customers • Serve as the escalation path for the Customer Care Core team’s challenging customer interactions • Develop innovative approaches to mediate complex logistics issues, requiring clear and direct communication • Review storage charges per Terms and Conditions and negotiate to encourage customers to pick up assets • Handle difficult customers regarding pickup and asset site scenarios • Provide solution options to the Customer Care Manager when dealing with an issue • Coordinate with other departments to ensure customer satisfaction • Perform other duties as assigned

🎯 Requirements

• 1-3 years working within a Customer Service in a Sales Support or Logistics environment • Excellent verbal and written communication skills • Ability to listen & empathize with the customer, working with them to try to resolve any issues • Develop creative solutions and processes to ensure customer satisfaction and company reputation

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