Customer Solutions Architect I

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $56.1k - $95.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Work with customers and internal teams to understand business challenges and root-cause issues. • Craft scalable, flexible, and resilient integrated solutions that empower customers and accelerate time to value/ROI and operational efficiency. • Listen attentively to customers and use analysis and critical thinking to identify root problems. • Take direct ownership of resolutions and follow up through completion. • Navigate complex organizations and communicate with customer constituencies ranging from leasing staff to the C-Suite. • Maintain advanced knowledge and thought leadership of RealPage solutions and integrations. • Advise multifamily owners and operators on solution and operational best practices. • Set and manage customer expectations to enhance customer experience and mitigate risk. • Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation. • Improve visibility and efficiency for customers and RealPage. • Collaborate across the organization to achieve shared objectives.

🎯 Requirements

• Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, or end-user communication. • Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study. • Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI. • Strong understanding of property management at both the corporate and property level. • Ability to navigate people and data to find answers; strong persuasion skills and ability to overcome objections from a wide variety of personalities internally and externally. • Goal, metric, and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners. • Proficient in Microsoft Office Suite, specifically Word, Excel, and PowerPoint, and CRM software such as Salesforce. • Ability to travel up to 20%. • Proficient understanding of the multifamily industry and Affordable Housing programs. • Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred. • 1–3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations. • Project management experience or ability to lead business discovery workshops. • Technical writing acumen and ability to author custom statements of work. • Understanding of development lifecycle, SQL queries, and ability to architect complex technical solutions. • Experience planning, managing, and performing integration design, testing, and deployment.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. • Certain roles are eligible for additional rewards, including annual bonus and sales incentives, depending on applicable plan, role, and individual performance.