Customer Success Analyst, Operations Support

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $42k - $45k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reconomy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

Reconomy is an international circular-economy specialist that helps businesses transition from linear to circular models by providing waste and resource management, environmental compliance, returns and refurbishment platforms, and value-added logistics and fulfilment services. The company combines technology platforms, data services and over 4,000 specialists to optimise customers' supply chains, manage compliance (including packaging and EPR), enable product reuse and reduce waste and carbon across operations in 175+ countries.

📋 Description

• Act as a first point of contact for all client specific issues related to hub activities • Ensure customer satisfaction and retention is delivered effectively • Communicate timely relevant deadlines and escalations • Participate and contribute to weekly meetings with the global CS team, acting as the voice of the North American ops team • Monitor day-to-day hub performance, provide performance reporting, and alert any deficiencies in a timely manner • Work collaboratively with key stakeholders in various departments to gather relevant data required to answer and resolve client questions or concerns in a timely and professional manner • Liaise with hubs/CS/clients to ensure cross border documentation is correct and auditable • Prepare shipping documentation for cross border and intercontinental shipments • Maintain active relationships with all stakeholders, ensuring clear communication while providing proactive, up-to-date information • Co-develop and maintain client shipping matrix and processing SOPs for North American clients

🎯 Requirements

• 1-2 years in logistics or supply chain operations • Excellent English communication, both verbal and written • Ability to build, maintain and improve relationships with internal and external stakeholders • Ability to work well with team members and navigate stressful situations • A true self-starter, embracing responsibility and ownership, and passion for what you do • Accurate and attentive to detail, yet able to keep up in a fast-paced, ever-changing environment • Demonstrates critical thinking skills and outside the box problem-solving abilities • Organized with the ability to analyze data and identify trends

🏖️ Benefits

• Comprehensive health and dental benefits • Employer matching of employee retirement contribution • Supportive work-life balance: hybrid/in-office work schedule • Supportive of professional development • Dynamic & international working environment • Will work in close coordination with Reconomy teams in the Americas and periodically with other regions