Production Support Technician

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CarringtonCrisp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

📣 Marketing

📚 Education

💼 Consulting

Marketing • Education • Consulting

CarringtonCrisp is a consultancy company that partners with universities and business schools to provide imaginative and data-driven insights and solutions. They focus on offering unique approaches to the ever-changing educational landscape, utilizing intelligence, insight, and creativity. Known for their objective analysis, CarringtonCrisp helps educational institutions gain fresh perspectives and achieve their objectives. Their work has been recognized for injecting energy and offering new viewpoints, ensuring that institutions remain relevant and effective in their educational offerings.

📋 Description

• Provide production support • Analyze, troubleshoot, and document issues and processes • Communicate and coordinate incident response with support staff • Monitor nightly software data-load processes using server-management tools and email • Analyze and troubleshoot nightly process errors and failure notices • Log and assign incidents in the Service Desk product and record fixes and analysis • Communicate with internal tier 2 support and outside vendor support to address production issues • Document processes and production jobs in Service Desk, SharePoint, and elsewhere to establish a support knowledge base • Perform process development and enhancements • Analyze process performance and identify improvement opportunities • Tune systems and processes to improve ETL performance • Monitor server health and performance during off-hours, including Citrix, email, FTP, storage utilization, network uptime, security, and capacity metrics • Perform duties in accordance with company guidelines and applicable regulations

🎯 Requirements

• Must be able to work Midnight to late morning shift • Must be able to work overtime as needed, including occasional additional days • Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis Services • Experience using enterprise ETL applications such as Microsoft SSIS • Microsoft Windows Server (2008+) • Knowledge of SFTP • Microsoft Exchange (2010+) • Knowledge of change management • Technical or associate degree, or similar certification, or working towards completion of such • 1–2 years’ experience with IT departmental support or development • 1–2 years’ experience with SQL Server Integration Tools (SSIS) preferred • 1–2 years’ experience with Microsoft SQL Server Database administration preferred • SQL Server and Windows Server certifications preferred • Strong analytical, problem-solving, collaboration, and technical skills • SQL queries • Ability to understand, remember, and apply oral and/or written instructions • Ability to understand and communicate routine factual information • Ability to understand complex problems and explore alternative solutions • Ability to apply common sense and make moderately impactful decisions • Ability to organize thoughts and ideas into understandable terminology • Ability to perform basic arithmetic and record, balance, and check results accurately • Ability to follow basic instructions and guidelines • Ability to compose basic reports and communicate technical information orally • Ability to communicate accurately, audibly, and quickly • Notice to all applicants: Carrington does not do interviews or make offers via text or chat

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other discounts through the employee portal • Customized training programs • Employee referral bonuses • Educational reimbursement • Carrington Charitable Foundation community contributions