Epic Support Analyst II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65.9k - $112.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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WashU IT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Research and analyze issues to produce solution options, including alternatives addressing system limitations • Provide onsite and application-use support • Assess workflows in real time and recommend improvements • Drive efficiency and promote best practices • Support new-practice onboarding for providers and staff • Support the full clinic workflow from check-in through check-out • Provide 1:1, group, personalization lab augmentation, and presentation-based training • Execute and own the Epic optimization lifecycle • Act as liaison between Epic1 teams and clinical operations • Enter and troubleshoot break-fix tickets and follow up on resolutions • Support end users through process improvement and quality assurance • Provide new and ongoing clinical systems training and assess new-user knowledge • Review, test, and implement system enhancements and upgrades • Provide daily application support through clinical report review, audits, downtime procedures, and troubleshooting • Communicate clinical system changes and upgrades to operations • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience • 2 years of relevant experience • Ability to independently research and analyze issues and produce solution options • Ability to assess workflows and make recommendations for improvement • Ability to support full clinic workflow from check-in to check-out • Ability to provide 1:1 and group training based on end-user needs • Flexible hours to meet provider availability • Excellent time management skills • Ability to work independently • Successful completion of required pre-employment screening • Preferred: Bachelor’s degree • Preferred: Epic Certification - Epic Systems • Preferred skills: Epic Systems, Hospital Experience, Interpersonal Communication, Medical Knowledge, Medical Practices, Oral Communications, University Education, Written Communication

🏖️ Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution (403(b)) Retirement Savings Plan, with university contributions starting at 7% • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more • 4 weeks of caregiver leave to bond with your new child • Family care resources for continued childcare needs and adult care • Tuition covered for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years